Summary
Overview
Work History
Education
Skills
Address
Phone
Email
Certificates
Cover Letter
Hobbies
Timeline

Karlene Miller

Lithonia,Georgia

Summary

Dedicated and punctual professional with strong managerial skills and years of experience in patient care. Educator with excellent communication abilities. Known for talent in hospitality, excelling as a distinguished hostess and valuable team player. Passionate about ensuring customer satisfaction and thriving in fast-paced environments. Demonstrates exceptional organizational skills to effectively handle multiple tasks.

Overview

16
16
years of professional experience

Work History

Food Service Group Leader

Northside Hospital
12.2015 - Current
  • Serve as head of safety committee, performing administrative duties for the committee including leading meetings, taking minutes, and drafting and disseminating communication to members through print, email, and phone
  • Liaise between nursing department and food service to optimize customer service
  • Coordinate and lead office events including social events and meetings
  • Delegate assignments to appropriate team members
  • Lead shift to ensure smooth running of operation
  • Attend and participate in managers’ meetings
  • Comply with dietary restrictions on modified diets
  • Initiate service recovery and update log
  • Patient Rounding
  • Interact with the nursing department to ensure patients’ diet prescriptions are accurate
  • Communicate patient-related problems to managers
  • Contribute to patient satisfaction goals by providing quality service.

Lead Care Manager

Sunrise Senior Living Inc
10.2008 - 07.2016
  • Delegate assignments to appropriate individuals
  • Monitor attendance and daily break schedules
  • Participate in the development of residents’ personalized care plan
  • Greet guests, family members, residents, and team members
  • Respond to customer complaints and follow up with solution
  • Assist care managers with resident care
  • Obtain monthly resident weight and vital signs
  • Coordinate dining services to suit resident’s needs.

Education

GED -

High School Diploma -

Master of Arts - Chaplaincy

Liberty University
01.2025

Bachelor of Business Administration - Health Services Administration

Strayer University
06.2019

Skills

  • Verbal and written communication
  • Relationship Building
  • Continuous Improvement
  • Schedule Coordination

Address

3435 Dogwood Pass, Lithonia, Georgia, 30038

Phone

914-450-6042, 470-375-6531

Email

maykar33@gmail.com

Certificates

CPR/First Aid Certificate

Cover Letter

Dear Hiring Manager: Please accept my enclosed application for the advertised position, Lead Nurture Specialist. I believe my current and past professional experiences will allow me to fulfill the requirements of the role and to serve as a positive addition to your work community, and I believe I will be a great asset. I have served as a Food Service Group Leader at Northside Forsyth and Lawrenceville Hospitals, efficiently fulfilling the needs of patients through coordination of Patient Services and supervision of the Catering Associates team. I have functioned effectively in this role by setting goals and standards for others and myself. I also work to take the lead in special projects and events planning to further enhance the organization’s efforts to champion diversity and inclusion. Additionally, I am proficient in key administrative skills such as filing, scanning, typing, copying, event planning, scheduling meetings, and taking minutes. I am highly organized and adept at providing exceptional customer service. I believe these skills along with my experiences and education would allow me to thrive in this role. Please find a copy of my resume enclosed, which provides further details of my work and educational experiences. I welcome the opportunity to speak more about them, and how I best fit the role, in an interview at your convenience. Thank you for your time and consideration. Sincerely, Karlene Miller

Hobbies

Exceptional at board games

Timeline

Food Service Group Leader - Northside Hospital
12.2015 - Current
Lead Care Manager - Sunrise Senior Living Inc
10.2008 - 07.2016
- GED,
- High School Diploma,
Liberty University - Master of Arts, Chaplaincy
Strayer University - Bachelor of Business Administration, Health Services Administration

Similar Profiles

CREATE PROFILE
Karlene Miller