Karlenea Davis
Express Claims
Lafayette,LA
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
8
8
years of professional experience
Work History
Express Claims Associate
Allstate Insurance
06.2022 - Current
- Monitored and managed claim expenses to control costs and maximize profitability.
- Determined appropriateness of payers to protect organization and minimize risk.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Driver
Uber
05.2017 - Current
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Mobile Expert
Connectivity Source |T-Mobile Premier Retailer
05.2021 - 06.2022
- Maintained accurate records of sales and customer information.
- Activated both contract and pre-paid wireless phones for 50 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Accepted and processed payments and purchases for new equipment using POS system.
Customer Service
Albertsons
01.2020 - 05.2020
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Life Insurance Agent
American Income Life
09.2017 - 07.2018
- Selling and providing accurate information on life insurance and finding the best plans for my clients.
- Met with customers to provide information about available products and policies.
- Negotiated contracts and terms of sale with potential customers.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Housekeeping Supervisor
Reflections Cleaning Service
04.2015 - 01.2016
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Education
Associate - Accounting
San Diego Mesa College
San Diego, CACertificate - Phlebotomy
Auburn University
08.2016
Specialist Of Education - Early Childhood Education
West Georgia Technical College
Douglasville, GA05.2012
Skills
- Customer support
- Business development
- Supervising experience
- Telecommunication
- Clerical experience
- Insurance verification
- Organizational skills
- Filing
- Customer Feedback
- Insurance Terminology
- Claims Evaluations
- Liability Determinations
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Express Claims Associate
Allstate Insurance
06.2022 - Current
Mobile Expert
Connectivity Source |T-Mobile Premier Retailer
05.2021 - 06.2022
Customer Service
Albertsons
01.2020 - 05.2020
Life Insurance Agent
American Income Life
09.2017 - 07.2018
Driver
Uber
05.2017 - Current
Housekeeping Supervisor
Reflections Cleaning Service
04.2015 - 01.2016
Associate - Accounting
San Diego Mesa College
Certificate - Phlebotomy
Auburn University
Specialist Of Education - Early Childhood Education
West Georgia Technical College
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