Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Karley Boyum

Brooklyn Center,MN

Summary

Dynamic professional with a proven track record at Freedom Equity Group, excelling in training and mentorship while driving sales growth. Adept at problem resolution and relationship building, I consistently exceed performance metrics and enhance customer satisfaction through effective communication and strategic initiatives. Skilled in reporting and analysis, knowledge of life insurance and annuity policies I foster a culture of continuous improvement. I acquired my life insurance license at the beginning of 2024 and have an entry level knowledge in the field through my work with Freedom Equity Group

Overview

2
2
years of professional experience
1
1
Certification

Work History

Quality Control Inspector

Anchor Glass Container
02.2025 - Current
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

Regional Manager

Freedom Equity Group
01.2024 - Current
  • PContributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

Customer Service Representative

Holiday
04.2024 - 02.2025
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Speedway
12.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services,

Crew Member

McDonald’s
02.2023 - 09.2023

Education

GED -

Prescott Lakes Parkway Schools
Prescott, AZ
02.2024

Skills

  • Training and mentorship
  • Reporting and analysis
  • Goals and performance
  • Performance management
  • New business development
  • Active listening
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Insurance policy sales
  • Insurance product expertise
  • Annuity products

Certification

Life insurance license in the states of Minnesota, Oklahoma, Arizona

Timeline

Quality Control Inspector

Anchor Glass Container
02.2025 - Current

Customer Service Representative

Holiday
04.2024 - 02.2025

Regional Manager

Freedom Equity Group
01.2024 - Current

Customer Service Representative

Speedway
12.2023 - 02.2024

Crew Member

McDonald’s
02.2023 - 09.2023

GED -

Prescott Lakes Parkway Schools

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