Tia Leal
Cheyenne,WY
Summary
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences. not only i do service great customer service i work well with my team i always make sure their needs are met in everyway so its smooth working with each other. I listen well to others to insure i am here with an open mind. I always have a positive vibe and outlook in my work space.
Overview
10
10
years of professional experience
Work History
Quality Control Inspector
Ramko Manufacturing Inc
3500 Tanya Ave Hemet Ca
03.2020 - 10.2022
- Conducted thorough inspections on finished products to ensure compliance with quality standards.
- Identified defects and non-conformities, initiating corrective actions to improve product quality.
- Collaborated with production teams to enhance operational efficiency through regular feedback and training.
- Utilized precision measurement tools, including calipers and micrometers, to assess product specifications.
- Trained new team members on inspection protocols and quality assurance best practices for operational excellence.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Reduced production errors by implementing strict quality control procedures and guidelines.
- Established strong relationships with suppliers to ensure receipt of high-quality raw materials for use in production processes.
Head 3 Year Old Teacher
All About Me Childcare
Cheyenne, WY
05.2012 - 10.2018
- Fostered a positive classroom environment, promoting student engagement and participation.
- Trained new employees on company policies and customer service best practices.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- had lots of arts and craft for eye hand movement
- always in a positive mood and happy
Education
East High School
Cheyenne, WYSkills
- Quality management
- Safety procedures
- Training and mentorship
- Employee supervision
- OSHA compliance
- Attention to detail
- Critical thinking
- Cash handling
- Interdepartmental communication
- Telephone etiquette
- Staffing oversight
- Customer service excellence
- Customer relations
- Client engagement
- Team training and development
- Staff training
- Team development
- Paperwork processing
- Prioritization
Timeline
Quality Control Inspector
Ramko Manufacturing Inc
03.2020 - 10.2022
Head 3 Year Old Teacher
All About Me Childcare
05.2012 - 10.2018
East High School