Karley Mohamed
Scottsburg,IN
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Merchandise Pickup Associate
Kroger
Madison, Indiana
09.2023 - 03.2025
- Prepared merchandise for customer pickup in a timely manner.
- Communicated effectively with customers regarding order status and pickup instructions.
- Operated handheld devices to track inventory and manage order fulfillment.
- Collaborated with team members to ensure accurate order selection and packaging.
- Maintained cleanliness and organization of the pickup area for efficient operations.
- Trained new associates on procedures for merchandise retrieval and customer service standards.
- Maintained a clean work area throughout shift.
- Ensured that merchandise was properly packaged and labeled for customer pickup.
- Received and processed customer orders for merchandise pickups.
- Resolved any issues related to customer orders or returns promptly and efficiently.
- Managed email inquiries from customers regarding their purchases or pickups.
- Communicated regularly with warehouse staff regarding incoming and outgoing shipments.
- Checked all items on the order to ensure accuracy prior to pick up.
- Enforced company policies pertaining to returns, refunds, exchanges.
Kitchen Manager
Cowells Convenience
Lexington, IN
06.2018 - 08.2023
- Managed inventory levels and ordered supplies for daily operations.
- Developed and maintained food safety practices in compliance with health regulations.
- Trained new employees on kitchen procedures and equipment usage.
- Coordinated menu planning to optimize ingredient use and reduce waste.
- Implemented quality control measures for food presentation and taste consistency.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
Education
Esthetics License - Esthetics Program
Pj’s College of Cosmetology
Jeffersonville, IN 10.2022 - 03.2023
Scottsburg High School
Scottsburg, INSkills
- Order fulfillment
- Inventory management
- Customer communication
- Quality control
- Customer service
- Team collaboration
- Policies enforcement
- Procedural compliance
- Problem solving
- Attention to detail
- Time management
- Effective leadership
- Complaint management
- Customer engagement
- Store opening and closing
- Phone etiquette
- Verbal and written communication
- Cash register operation
- Stocking and receiving
- Cash handling
- Problem-solving
- Money handling
- Transaction processing
- Account assistance
- Friendly and outgoing
- Calm demeanor
Timeline
Merchandise Pickup Associate
Kroger
09.2023 - 03.2025
Esthetics License - Esthetics Program
Pj’s College of Cosmetology
10.2022 - 03.2023
Kitchen Manager
Cowells Convenience
06.2018 - 08.2023
Scottsburg High School