Mary Janson
Fishers,IN
Summary
Dynamic Merchandise Pickup Associate at Kroger with a proven track record in order fulfillment and customer engagement. Recognized for enhancing team performance through effective training and fostering strong customer relationships. Skilled in POS system operations and committed to delivering exceptional service, ensuring a positive shopping experience for all customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandise Pickup Associate
Kroger
11.2020 - Current
- Collaborated with team members to ensure efficient pickup processes and timely order fulfillment.
- Maintained cleanliness and organization of pickup area for improved safety and efficiency.
- Delivered energetic responses to customers in store and by telephone.
- Developed strong rapport with customers and created positive impression of business.
- Led team in executing daily operational tasks, ensuring adherence to company standards.
- Facilitated training sessions on best practices, increasing overall team competency and performance levels.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Certificate - Dental Assistant
Dental Assistant School of Indianapolis
Indianapolis, IN11-2025
High School Diploma -
Broad Ripple High School
Indianapolis, IN05-2011
Skills
- Telephone etiquette
- Order processing
- Reliability
- POS system operations
- Customer satisfaction
- Confidentiality
- Order fulfillment
- Sales support
- Teamwork
- Friendly and outgoing
- Customer engagement
- Relationship building
Accomplishments
- Supervised team of 8 staff members.
Certification
- CRP Certified
Timeline
Merchandise Pickup Associate
Kroger
11.2020 - Current
Certificate - Dental Assistant
Dental Assistant School of Indianapolis
High School Diploma -
Broad Ripple High School