Jymeisha Wilson
Greenwood,MS
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining pickup processes at Walmart. Leveraged customer interaction skills and effective sales strategies to resolve issues promptly, boosting customer satisfaction ratings significantly. Demonstrates expertise in returns coordination and social media proficiency, contributing to sustained company growth and development.
Overview
5
5
years of professional experience
Work History
Merchandise Pickup Associate
Walmart
Greenwood, MS
02.2024 - 01.2025
- Sustained a neat and orderly workstation continuously.
- Resolved any issues related to customer orders or returns promptly and efficiently.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Resolved inquiries related to product features, pricing structures, and availability.
- Resolved issues efficiently and communicated current promotions adhering to company policies.
- Assisted customers with their orders at the point of pickup.
- Answered store and merchandise questions and led customers to wanted items.
Work From Home Agent
Sales Rep Employment
Jackson, MS
06.2020 - 12.2021
- Communicated with customers via phone and in person to inform about products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Managed financial transactions efficiently.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced customer satisfaction by effectively answering inquiries, suggesting solutions, and resolving issues promptly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Amanda Elzy High School
Greenwood, MS05-2021
Skills
- Customer Interaction Skills
- Returns Coordination
- Effective Sales Strategies
- Social media proficiency
- Phone etiquette
- Appointment scheduling
- Billing management
Affiliations
- I enjoy working with computers and typing, I'm very skilled at working online and finding solutions
- I'm great at talking to customers with a great attitude and helping get their problems solved
Timeline
Merchandise Pickup Associate
Walmart
02.2024 - 01.2025
Work From Home Agent
Sales Rep Employment
06.2020 - 12.2021
High School Diploma -
Amanda Elzy High School
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