Liliana Torres
Los Angeles,CA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer service role.
Overview
2
2
years of professional experience
Work History
Merchandise Pickup Associate
Ralphs Grocery Store
09.2024 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Help out in other department such as bagged groceries or restocking the aisle and flower department.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Receptionist
Summer Internship
06.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Shift Leader
Kitchen United
03.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Set performance goals for individual team members and created reward systems and contests.
Education
Associate of Arts -
Los Angeles Trade Technical College
Los Angeles, CA06-2027
High School Diploma -
Five Keys Charger
Los Angeles, CA04-2021
Skills
- Loading and unloading
- Organization skills
- Positive attitude
- Merchandise handling
- Telephone skills
- Team leadership
- Customer/Client relations
- Customer service focus
- Packing and shipping
- Appointment scheduling
- Customer and client relations
- Scheduling
- Training assistance
- Returns processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Merchandise Pickup Associate
Ralphs Grocery Store
09.2024 - 02.2025
Receptionist
Summer Internship
06.2024 - 09.2024
Shift Leader
Kitchen United
03.2023 - 09.2023
Associate of Arts -
Los Angeles Trade Technical College
High School Diploma -
Five Keys Charger
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