Karley Stevens
Petersburg,MI
Summary
I am a college student applying for The Black Sheep Marketing. I am applying because I love the idea of going out and promoting and talking to all kinds of individuals. I am very witty and confident and I love public speaking.
Overview
2
2
years of professional experience
Work History
Serving Manager
The Grey Heron
Monroe MI
05.2022 - 03.2024
- Fostered a positive work environment, resulting in low staff turnover and high employee morale.
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Oversaw catering events from planning stages through execution while ensuring top-quality service according to client specifications.
- Collaborated with kitchen staff to improve food quality and presentation, elevating overall guest experience.
- Enhanced team performance with regular training sessions focused on customer service skills and product knowledge.
- Enhanced teamwork among servers, bartenders, hosts/hostesses by implementing cross-training initiatives for a more cohesive unit.
Education
None -
Monroe County Community College
Monroe, MIBachelor Of Science - Biochemistry And Pre Med
University of Toledo
Toledo, OH05.2028
High School -
Summerfield Junior/Senior High School
Petersburg, MI06.2024
Skills
- Team Management
- Sanitation Standards
- Guest Relations
- Task Delegation
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Collaboration and Teamwork
- Critical Thinking
- Team Leadership
- Relationship Building
- Calm and Pleasant Demeanor
- Conflict Resolution
- Customer Retention
- Managing Reservations and Large Parties
- Front of House Management
Timeline
Serving Manager
The Grey Heron
05.2022 - 03.2024
None -
Monroe County Community College
Bachelor Of Science - Biochemistry And Pre Med
University of Toledo
High School -
Summerfield Junior/Senior High School