Summary
Overview
Work History
Education
Skills
Basketball , Soccer
Languages
Timeline
Generic

Karl Frederick Delien

Decatur,GA

Summary

Innovative Sales Engineer with 9 years of experience developing data-driven sales strategy and supporting senior leadership with product lifecycle vision. Creative channel analyst leveraging previously untapped demographics and establishing newfound customer bases. Sales software expert, employing tools to greatly improve strategic analysis.

Overview

10
10
years of professional experience

Work History

Senior Sales Engineer

Adobe
02.2020 - 07.2024
    • Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
    • Implemented innovative lead generation tactics which resulted in an expanded pipeline of potential customers.
    • Selected as one of 12 out of a pool of 24 to kick off a large-scale, industry specific Solutions Consulting team as part of ongoing evolution in Adobe.
    • Primary technical presenter for two named industry product specialists selling to media and entertainment and travel and hospitality accounts.
    • Providing advanced product discovery and demonstration both virtually and in person to prospective customers including C-suite and senior leadership.
    • Consistently in the top 10% of number of customer presentations and touchpoints across both industry-led teams.
    • Recognized multiple times as a major contributor and thought leader on the team resulting in “of the quarter” awards and recognitions.
    • Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
    • Optimized territory management by strategically allocating resources and prioritizing high-potential accounts for maximum impact.
    • Actively participated in trade shows and conferences as a company representative, generating leads that contributed to overall revenue growth.
    • Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
    • Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
    • Worked closely with internal departments such as finance, legal, and logistics to ensure smooth transactions for clients during the sales process.
    • Negotiated favorable contract terms with clients while maintaining strong working relationships for future business opportunities.
    • Consistently exceeded customer expectations by providing tailored solutions that addressed their unique pain points, resulting in a 98% satisfaction rate.
    • Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.

Senior Account Executive

Fintech
01.2015 - 12.2019
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Provide presentations of proprietary payment software to C-suite executives and ownership groups for multiple retail categories i.e., bars, hotels, restaurants, grocery stores, C-stores, E-commerce, etc.
  • Consult and advise clientele on best practices, compliance, facilitation of payments, and implementation of payment data
  • Coordinate and lead cross-functional teams (Sales Admin, Operations, 3rd Parties, Implementation & Support) throughout differentiated complex sale cycles
  • Help in managing junior reps, hiring new AEs, and execution of sales plan in coordination with VP of Sales
  • Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.

Education

MBA - Software Engineer

Harvard University
Cambridge, MA
05.2015

Skills

    • Sales Presentations
    • Customer Relationship Building
    • Pricing strategy
    • Product Demonstration
    • Sales Training
    • Data Analysis
      • Account Management
      • Territory Management
      • Pipeline Maintenance
      • CRM software proficiency
      • Analytical Thinking
      • Sales strategy

Basketball , Soccer

Outside of work I enjoy playing basketball. I coach a youth basketball team in my community.

Languages

French
Native or Bilingual

Timeline

Senior Sales Engineer

Adobe
02.2020 - 07.2024

Senior Account Executive

Fintech
01.2015 - 12.2019

MBA - Software Engineer

Harvard University

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Karl Frederick Delien