Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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KARLI BROWN

Missouri City,UNITED, United States

Summary

HOBBIES Music Composer PROFILE Skilled and dynamic Frozen Yogurt Shop Manager with excellent leadership and management abilities. Adept in overseeing all store operations, and committed to serving as a positive and motivating team leader. Experienced in managing and training employees, handling financial transactions and accounting, and implementing powerful marketing strategies. Dedicated Finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee enthusiastic about perfecting Finance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Associate

NLJL (Amazon)
08.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

District Leader

PRI
03.2016 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.

Store Manager of Operations

Menchies Frozen Yogurt
09.2019 - 01.2021
  • Worked well independently and on a team to solve problems
  • Served as a friendly, hardworking, and punctual employee
  • Led recruitment efforts and training of new employees
  • Served as a positive and enthusiastic team player
  • Utilized a creative mindset and an innovative spirit
  • Worked with a true sense of fairness
  • Executed superior planning skills
  • Assisted with the recruiting and interviewing of new and potential employees.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Overnight Baker

Rolling Dough (Panera Bread)
03.2019 - 09.2019
  • Maintained positivity and poise, even in stressful situations
  • Brought forth passion and enthusiasm, resulting in fairness
  • Complied with health and safety codes to protect staff and customers.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Worked to bridge the gap between company visions and realities
  • Remained committed to learning and growing inside this exciting industry
  • Worked with honesty and integrity every step of the way
  • Utilized strong decision-making and problem-solving skills.

Package Handler

UPS
06.2018 - 03.2019
  • Handled each product and package with care and precision
  • Worked in collaboration with other departments to ensure exceptional customer service with the delivery of high-end items
  • Packed and moved high quality valuables and prepared them for delivery
  • Assisted delivery drivers with loading packages onto trucks.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Education

High School Diploma -

Hightower High School
Missouri City, TX
06.2016

Skills

  • Map Reading Skills
  • Vehicle Inspection
  • Customer Service
  • Double and Triple Trailers
  • Time Management

Accomplishments

  • Martial Arts Instructor at Pettway's TKO, Missouri City, Tx
  • August 2009 — January 2021 1st Degree Black Belt TaeKwonDo Instructor
  • Level 1 Self Defense Instructor
  • Training for over 10 years

Certification

Date of birth 03/09/1998 LINKS Financial Service Agent SKILLS Taekwondo Instructor/ Black Belt Financial Planning Licensed to Carry Firearm

Languages

Spanish
Limited Working

Timeline

Delivery Associate

NLJL (Amazon)
08.2021 - Current

Store Manager of Operations

Menchies Frozen Yogurt
09.2019 - 01.2021

Overnight Baker

Rolling Dough (Panera Bread)
03.2019 - 09.2019

Package Handler

UPS
06.2018 - 03.2019

District Leader

PRI
03.2016 - Current

High School Diploma -

Hightower High School

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KARLI BROWN