Karli Bryant
Aubrey,TX
Summary
Committed to advancing career at Capella University in Psychology, aspiring to become pre-counseling and mental health therapist.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Sr.
United Healthcare Group
2023.08 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Trained new staff on procedures and systems to ensure consistent service delivery.
- Streamlined case management processes, improving response times for client issues.
- Collaborated with cross-functional teams to develop training materials for service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with policyholders and healthcare providers to resolve inquiries efficiently.
- Investigated claim details, gathering evidence to support decision-making.
- Evaluated and processed claims to ensure compliance with policy guidelines.
- Streamlined claims review processes, enhancing turnaround times and accuracy rates.
Collections Advocate
BreadFinancial
2022.03 - 2023.05
- Job duties included inbound and outbound calls for Comenity Capital Bank to clients 6 months behind on bill. Worked with top store brands from Zales, Wayfair, Bed Bath and Beyond etc. assisted with making payments with credit/debit, cch. Ensured the safety of all customers privacy.
Customer Service Representative
Accenture/Unemployment Office of Kansas
2021.02 - 2022.02
- My job duties include assisting employers with questions concerning account details, related to tax clearances, tax rates, looking into quarterly wages, providing assistance in unlocking and resetting passwords. I also help assist claimants in their unemployment benefits
Waitress
Stone Summit Steak and Seafood
2019.01 - 2020.03
- My job duties included greeting customers, preparing, taking orders, and serving customers.
Cashier
Progress West Hospital
2017.12 - 2018.08
- Working at Progress west I worked as a sales associate in the café providing needs for patients and employees. During the weekends I assisted in preparing and passing out trays for patients. My main duties included assisting in the cafeteria stocking products, serving and preparing food, handling withdraws, and serving patients.
Footwear Sales Associate
Dicks Sporting Goods
2016.06 - 2017.07
- Working at Dicks Sporting Goods I worked as a footwear sales associate. I assisted all customers in providing the care they needed whether it was helping with arch support, the right shoes for comfort, and outwear supplies.
Education
Bachelor of Science - Counseling Psychology
Capella University
Minneapolis, MNBachelor of Science - undefined
Columbia College
10.2025
Bachelor of Science - undefined
Lincoln University
02.2012
High School Diploma - undefined
Troy Buchanan High
05.2010
Skills
- Communication excellence
- Strong verbal abilities
- Digital design skills
- Proficient in Microsoft Office
- Leadership qualities
- Quick adaptability
- Accounting expertise
ACTIVITIES
Enjoy conversing with different people, enjoy working as a team, and great leadership skills. My hobbies and interest would include spending time with family, have a passion with art, very talkative and being reliable to my friends and family.
Timeline
Customer Service Representative Sr.
United Healthcare Group
2023.08 - Current
Collections Advocate
BreadFinancial
2022.03 - 2023.05
Customer Service Representative
Accenture/Unemployment Office of Kansas
2021.02 - 2022.02
Waitress
Stone Summit Steak and Seafood
2019.01 - 2020.03
Cashier
Progress West Hospital
2017.12 - 2018.08
Footwear Sales Associate
Dicks Sporting Goods
2016.06 - 2017.07
Bachelor of Science - undefined
Columbia College
Bachelor of Science - undefined
Lincoln University
High School Diploma - undefined
Troy Buchanan High
Bachelor of Science - Counseling Psychology
Capella University