Angel Bush
Kissimmee,United States
Summary
Highly motivated, dynamic, and talented Air force Veteran with 11 years of experience in Security Forces. Possess stellar reputation providing protective services, establishing security measures, and directing safety operations. Seeking a career opportunity in a work environment where initiative and personnel development is encouraged, utilize leadership and organizational skill sets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative SR.
WellCare Health Plans Inc.
06.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Averaged over 70 calls per day.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Missile Security Officer
F.E. Warren AFB
04.2020 - 04.2022
- Implemented security reporting and alerting systems, reporting and communicating with operations supervisor for nuclear assets.
- Coordinated responses with other local, state, and federal agencies for convoys and Department of Energy shipments arriving and departing military installations.
- Maintained and ensured control of classified and critical documents.
- Provided supervision and security for 150 Minuteman III ICBM missile launch facilities
- Lead armed security response team throughout 9.6k square-mile missile complex covering tri-state area
- Accountable for Security Forces tactical communication and encryption equipment, vehicles, and weapons
- Assisted in coordinating maintenance support operations, revamping special security instructions, and accounting for military supplies.
BDOC Controller
U.S. Airforce
05.2014 - 04.2020
- Direct personnel to appropriate law enforcement units, based on complaint characteristics.
- Liaison with public to provide case specific and general information relating to city service.
- Referred personnel to appropriate agency for additional law enforcement screening processing.
- Managed telephone and in-person complaints; prepare police offense reports providing analytical summaries and recommending courses of action
- Conducted enhanced security system monitoring and dispatched law enforcement personnel to security breaches and eminent incidents
- Performed fingerprinting for all incoming contractors, employees and consultants
- Monitored security/alarms for 55 F-22s, 102 alarmed facilities and nine restricted areas
- Provided command and control for 21 posts and patrols responsible for Law & Order/Integrated Defense supporting 27K base community
- Directed response forces to routine/emergency/contingency operations to include criminal, terrorism & active shooters
- Directed response forces through natural disasters, coordinated response efforts of several agencies, rebuilding base-security within 8 hours integrating 822 personnel
- Coordinated rescue operations answering distress calls, vectored patrols and support agencies
- Directed forces during narcotic incidents, coordinated patrols/local agencies support
- Seized illegal substances/paraphernalia, processed evidence, and paperwork
- Controlled Security Forces supply inventory
- Secured continental North American Aerospace Defense Command- 1AF (AFNORTH) air operations center enabling homeland security.
Education
High School Diploma -
North Kissimmee Christian
Kissimmee, FL05.2009
Skills
- Control Room (Master)
- Law Enforcement (Master)
- Armed Security (Expert)
- Fingerprinting (Expert)
- Homeland Security (Expert)
- Anti-terrorism (Proficient)
- Data Encryption (Competent)
- Technical Troubleshooting
- Call Center Operations
Certification
- CPR Certified
- Security Clearance > Security Clearance SECRET
Timeline
Customer Service Representative SR.
WellCare Health Plans Inc.
06.2022 - 01.2024
Missile Security Officer
F.E. Warren AFB
04.2020 - 04.2022
BDOC Controller
U.S. Airforce
05.2014 - 04.2020
High School Diploma -
North Kissimmee Christian
- CPR Certified
- Security Clearance > Security Clearance SECRET
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