Lisa Morganstern
Fort Myers,Florida
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Program Specialist
Centene Corporation (Merged with WellCare Health Plans 2020)
07.2020 - Current
- Outreach to adults and children to insure continuity of care and access to needed services.
- Complete assessments; referrals to care and services, including medical, behavioral, and community providers. Follow up to insure implementation of services.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
Community Health Services Representative
WellCare Health Plans Inc.
04.2014 - 06.2020
- Completed assessment to determine needs; referrals to providers and community resources and services; monitoring and follow-up; evaluation; education and advocacy
- Directly outreached to members by telephone and direct field/home visits to educate on preventative care, coordinate services, and address medical and social challenges
- Project management included report management for multiple provider groups; development of tools and reports to track goals and trends.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
Child Protective Investigator
State of Florida Department of Children and Families
11.2013 - 03.2014
- Investigated reports relative to alleged child abuse/neglect, taking appropriate action to ensure safety
- Prepared comprehensive reports to support or refute allegations, working directly with supervisor to recommend appropriate action
- Applied knowledge and understanding of relevant laws, regulations, policies and community resources to manage each case
- Built positive relationships with clients, peers, and both private and public agencies.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Case Manager
Salus Care, Inc. (Formerly Lee Mental Health Center)
10.2012 - 10.2013
- Provided comprehensive case management to individuals with behavioral, substance misuse, and dual diagnoses, to provide support with a recovery-based approach.
- Duties included assessments and service planning, linkage to providers and community resources, coordination, implementation and monitoring of services.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Peer Coordinator, Psychiatric Rehabilitation
Vinfen Corporation
09.2011 - 10.2012
- Provided case management to individuals diagnosed with psychiatric disabilities, including co-occurring conditions, to overcome barriers of daily living, identify goals and develop an individual recovery plan
- Responsibilities included service planning; crisis intervention; linkage to beneficial community resources; advocacy
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resigned due to re-location to Florida.
On-Site Travel Manager
Navigant International / Omni Travel Service
01.2005 - 01.2007
Senior Travel Consultant
Navigant International / Omni Travel Service
01.1992 - 01.2005
Mental Health Worker
McLean Hospital
01.1986 - 12.1993
- Provided direct care to individuals in treatment for acute mental health conditions, substance abuse, and co-occurring conditions
- Responsibilities included intake assessment, documentation and concise communication, in accordance with individual treatment plan.
Addiction Treatment Associate
BryLyn Hospital
03.1983 - 05.1986
- Funtioned as part of a therapeutic team in an inpatient substance detoxification and rehabilitation program
- Facilitated patient recreational activities; Provided documentation and concise communication, in accordance with individual treatment plan.
Education
American Red Cross
08.2024
Certified Canine Specialist -
Stratford Career Institute
07.2024
Dog and Cat First Aid Certification -
American Red Cross
05.2024
Academy of Psychiatric Rehabilitation and Recovery -
03.2017
Human Services Certificate Program -
Northern Essex College, Haverhill, Massachusetts
05.2011
Bachelor of Arts in Social Science -
State University of New York at Buffalo, Buffalo, New York
05.1985
Skills
- Compassionate support
- Conflict de-escalation
- Problem solving
- Self-motivated
- Crisis Intervention
- Client Advocacy
- Project Management
- Skill Development
Community Service
- Civilian Support Unit - Sheriff of Lee County, Florida, 2021, Present
- Gulf Coast Humane Society, 2012 - 2022
- Keep Lee County Beautiful, Inc., 2015, Present
Certification
CPR, Stop the Bleed, American red Cross 7/28/24
Certified Canine Specialist, Stratford career Institute 8/10/24
Dog and Cat CPR and First Aid, American Red Cross 5/15/24
Certified Psychiatric rehabilitation Practitioner 3/14/17
Volunteer and Community Service
- Sheriff of Lee County, Florida, Civilian Support Unit, Ft Myers, Florida, 2021, Present
- Gulf Coast Humane Society, 2012, Present
- Keep Lee County Beautiful, Inc., 2015, Present
Pet-Sitting, Pet Care, Independent Contractor, Newburypor, MA, Fort Myers, FL 2002 - Present
Dog walking; dog and small animal care, including feeding and medicine administration. Daily and overnight care and pet-sitting.
References provided upon request.
Timeline
Program Specialist
Centene Corporation (Merged with WellCare Health Plans 2020)
07.2020 - Current
Community Health Services Representative
WellCare Health Plans Inc.
04.2014 - 06.2020
Child Protective Investigator
State of Florida Department of Children and Families
11.2013 - 03.2014
Case Manager
Salus Care, Inc. (Formerly Lee Mental Health Center)
10.2012 - 10.2013
Peer Coordinator, Psychiatric Rehabilitation
Vinfen Corporation
09.2011 - 10.2012
On-Site Travel Manager
Navigant International / Omni Travel Service
01.2005 - 01.2007
Senior Travel Consultant
Navigant International / Omni Travel Service
01.1992 - 01.2005
Mental Health Worker
McLean Hospital
01.1986 - 12.1993
Addiction Treatment Associate
BryLyn Hospital
03.1983 - 05.1986
American Red Cross
Certified Canine Specialist -
Stratford Career Institute
Dog and Cat First Aid Certification -
American Red Cross
Academy of Psychiatric Rehabilitation and Recovery -
Human Services Certificate Program -
Northern Essex College, Haverhill, Massachusetts
Bachelor of Arts in Social Science -
State University of New York at Buffalo, Buffalo, New York
CPR, Stop the Bleed, American red Cross 7/28/24
Certified Canine Specialist, Stratford career Institute 8/10/24
Dog and Cat CPR and First Aid, American Red Cross 5/15/24
Certified Psychiatric rehabilitation Practitioner 3/14/17
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