Experienced Sales, Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Realtor
Realty One Group Choice
Andover, MN
09.1999 - Current
Successfully closed over 100 real estate transactions.
Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
Assisted clients in obtaining financing options such as mortgages or loans.
Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
Wrote and negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Maintained connections with clients to encourage repeat business and referrals.
Developed and implemented strategic marketing plans including social media to increase potential for selling properties and generate more leads.
Office Manager/Business Owner
Black Dog Contracting & Preservation LLC
Ham Lake, MN
01.2013 - 03.2020
Communicated with customers and vendors positively with particular attention to problem resolution.
Improved business profits of over 1.5 million dollars per year through innovative cost containment and revenue generation techniques..
Spearheaded recruitment and hiring process and compiled training materials for new and existing team members. Managed 25 plus subcontractors daily.
Processed vital documentation including photos of all work completed, completed forms and obtained appropriate insurance verification and authorization for services.
Managed customer account operations efficiently which included submitting and meeting daily deadlines.
Negotiated price and service with customers and vendors to decrease expenses and increase profit. This included writing bids and submitting work order requests every day to nationwide servicing company.
Kept clients informed about progress status updates throughout the entire process.
Developed detailed plans for projects based on customer needs and expectations.
Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
Business Services Representative
Caribou Coffee
Brooklyn Center, MN
01.2011 - 02.2013
Developed effective improvement plans in alignment with goals and specifications.
Gathered, organized and input information into digital database.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Cultivated positive relationships with vendors and store management to deliver timely and cost-effective supply of services and materials.
Evaluated store needs and feedback to drive product and service improvements.
Optimized store management experience by delivering superior services and effectively troubleshooting issues.
Generated reports detailing findings and recommendations.
Education
Some College (No Degree) - Liberal Arts And General Studies
University of Minnesota - Twin Cities
Skills
Project Management
Database Management
Property Management
Contract Negotiation
Business Development
Social Media Marketing
Business growth and retention
Client/Customer/Vendor relations
Certification
State of Minnesota Real Estate License, 1999
References
References available upon request.
Timeline
Office Manager/Business Owner
Black Dog Contracting & Preservation LLC
01.2013 - 03.2020
Business Services Representative
Caribou Coffee
01.2011 - 02.2013
Realtor
Realty One Group Choice
09.1999 - Current
Some College (No Degree) - Liberal Arts And General Studies
University of Minnesota - Twin Cities
State of Minnesota Real Estate License, 1999
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