Karli Denk
115 South Ethel Avenue Milliken,CO
Summary
Enthusiastic account specialist eager to develop and expand company business by providing top-notch customer service and sales support. innovative in creating solutions for customers to drive loyalty, retention and revenue.
Overview
9
9
years of professional experience
Work History
Key Account Service Specialist
Wilson Sporting Goods
06.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time
- Collaborated with account managers to anticipate customer needs and ensure client retention
Dealer Experience Representative
Wilson Sporting Goods
09.2020 - 06.2022
- Provide exceptional customer support to both internal and external customers
- Responsible for the entire order cycle extending into returns and warranties
- Increase customer satisfaction with forward-thinking strategies while addressing and resolving product/service complaints
- Empowered to provide product recommendations based on specific customer needs and specifications
Boys Head Golf Coach
Golden High School
08.2019 - 10.2021
- Unanimously voted Coach of Year for Jefferson County 4A boys golf
- Inspired strong character and work ethic by demonstrating diligence, patience, and respect for others
- Commanded athletes to display and promote good sportsmanship amongst competing teams on and off field
Educator
Jefferson County Public Schools
02.2018 - 08.2020
- Selected materials and developed lesson plans to enhance educational instruction for individual students
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Collaborated with adults and children to provide safe and educational experiences
Tech Representative
Wilson Staff
05.2015 - 08.2018
- Assisted customers to complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales
- Offered accurate information about promotions, customer programs and products, helping drive high customer retention
- Promoted Wilson and latest golf technology at annual expos
Education
MBA -
University of Phoenix
Tempe, AZ09.2023
Bachelor of Arts - Education
Regis University
Denver, CO05.2017
Skills
- Wilson product knowledge & promotion
- SAP
Salesforce - Wilson B2B Portal
- Excel
- Microsoft Office 365
- Collegiate Golfer
Timeline
Key Account Service Specialist
Wilson Sporting Goods
06.2022 - Current
Dealer Experience Representative
Wilson Sporting Goods
09.2020 - 06.2022
Boys Head Golf Coach
Golden High School
08.2019 - 10.2021
Educator
Jefferson County Public Schools
02.2018 - 08.2020
Tech Representative
Wilson Staff
05.2015 - 08.2018
MBA -
University of Phoenix
Bachelor of Arts - Education
Regis University
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