Karli Morales
Grand Prairie
Overview
6
6
years of professional experience
Work History
Guest Lead Keyholder
Altar'd State
Dallas, TX
07.2023 - Current
- Serve as Manager on Duty when managers are not present by providing a controlled workflow through successful planning and delegation.
- Directs guest service efforts that are consistent with company standards, ensuring each guest's expectations are exceeded.
- Consistently meets and exceeds store and individual goals of revenue generation through intentional styling for each guest.
Sales Associate
Dillard's
08.2020 - 09.2022
- Guided customers through merchandise of my designated brand with sales promotions and product knowledge.
- Consistently updated my brand's floor plan to increase sale's chances with every product.
- Opened/closed all cash registers and performed all tasks of cashier.
Vans Keyholder
Vans
06.2019 - 08.2020
- Led an environment of productivity by managing the team's work and customer engagement.
- Ensured excellence in customer service in the store by modeling brand specific service standards and checking in with my customers consistently.
- Successfully and securely opened/closed the store while directing associates to effectively prepare for the store's next segment.
Sales Associate
White House Black Market
08.2017 - 06.2018
- Achieved over 100% of sales goals monthly by communicating with each customer about promotions and product knowledge.
- Built and maintained solid customer clientele with over 50 loyal customers to wardrobe and dress through the seasons.
- Excelled in personal sales by contacting my list of clientele, inviting each to try on seasonal items and participate in ongoing promotions.
Education
Bachelor of Science - Animal Sciences
Texas Tech University
Lubbock, TX05.2022
Skills
- Store Management
- Great Clientele Management
- Customer-Focus Mindset
- Cash Register Operations
- Visual merchandising
- Promotional Effectiveness
- Closing Procedures
Timeline
Guest Lead Keyholder
Altar'd State
07.2023 - Current
Sales Associate
Dillard's
08.2020 - 09.2022
Vans Keyholder
Vans
06.2019 - 08.2020
Sales Associate
White House Black Market
08.2017 - 06.2018
Bachelor of Science - Animal Sciences
Texas Tech University