KARLI COLLISON

Helped care for mother who was diagnosed with cancer. Took this time to continue my education and I'm currently halfway through my Bachelors degree in Business Administration with a minor in Human Resources. She is now in remission as of July 2024 and I'm able to return to work. Having 5+ years in retail and building my customer service skills I would like to continue in a role that I can pursue management, recruiting or human resources type work.

• Detail oriented in identifying trends on what is selling and adjust floor plans to highlight popular trends
• Provided excellent customer service by understanding the needs of my customers
• Brainstormed and implemented new floor designs, merchandise displays, and sales advertisements
• Resolved customer complaints using problem-solving techniques to identify solutions
• Provided customer service and resolved queries over the telephone
• Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
• Boosted sales through effective product knowledge and up-to-date trend awareness.

• Treated customers in a friendly and professional manner
• Utilized up-selling and cross-selling techniques to increase revenue
• Processed credit card and online payments securely and efficiently
• Assisted with setting up promotional displays
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.