Karlie Dortch
Stephenville,TX
Summary
Accomplished Store Manager and Bank Teller with a proven track record at Scooter's Coffeehouse, adept in customer service and problem-solving. Excelled in leadership roles, enhancing team performance and customer satisfaction. Skilled in multitasking, with a keen attention to detail, ensuring operational excellence and compliance.
Overview
5
5
years of professional experience
Work History
Store Manager
Scooter's Coffeehouse
01.2022 - Current
- Lead a team of baristas each shift and provide mentorship to facilitate growth
- Support the general manager throughout the hiring process, including screening applicants, and onboarding activities
- Cover work shifts for absent team members as needed
- Reconciled cash drawer at beginning and end of day
- Preform store open and closing procedures
- Train employees on effective customer service
- Provide leadership to peers to effectively execute tasks on given shift assignments
Bank Teller 1
First Financial Bank
10.2021 - 01.2022
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers
- Balanced cash drawer at the beginning and end of each shift, ensuring accuracy and compliance with bank policies
- Provided prompt and courteous services to all customers
- Utilized banking knowledge to recognize customer needs and suggested appropriate banking services
Assistant Manager
Grumps
08.2019 - 09.2021
- Counted register drawer and prepared daily bank deposits
- Addressed and resolved various customer questions and concerns
- Set up promotional displays and restocked all products
- Supervised a team of 4 to 6 servers and line cooks
- Assisted the general manager with scheduling and order deliveries
Education
No Degree - Education in Elementary Education
Tarleton State University
Stephenville, TX05.2021
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Attention to Detail
- Oral and Written Communication
- Effective Time Management
- Collaborative Team Player
- Ability to Work Well Under High Pressure Enviroments
Timeline
Store Manager
Scooter's Coffeehouse
01.2022 - Current
Bank Teller 1
First Financial Bank
10.2021 - 01.2022
Assistant Manager
Grumps
08.2019 - 09.2021
No Degree - Education in Elementary Education
Tarleton State University
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