Karlie Green
Crandall,TX
Summary
Dynamic and result-oriented professional with a proven track record at Raising Cane's Restaurants, enhancing team productivity and customer satisfaction through expert new hire training, and exceptional public speaking/ customer service abilities. Excels in creative problem-solving and relationship building, significantly improving staff performance and operational efficiency. Not only that but am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Contains willingness to take on added responsibilities to meet team goals and excellent leadership skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Team Member/Certified Trainer & S.S.
Raising Cane's Restaurants
12.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Established and maintained quality control standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility..
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Followed company policies and procedures regarding cash handling.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Resolved problems with orders quickly and offered refund or replacement.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Used POS system to enter orders, process payments and issue receipts.
Volunteer/Head of Decorations Department
Jason's Center Of Hope
01.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
Teacher's Assistant
The Dance Factory
08.2023 - 05.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Monitored student progress, providing feedback that contributed to improvement in academic performance.
Babysitter
Self Employed
01.2020 - 11.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Education
No Degree -
Green Oak's Academy (Homeschool)
Crandall, TX05-2025
Skills
- New hire training
- Fast Learner
- Staying calm under pressure
- Public speaking
- Creative problem solving
- First aid
- Multitasking
- Attention to detail
- Decision-making
- Clear communication
- Critical thinking
- Relationship building
- Quality assurance
- Employee performance reviews
Certification
- Texas Food Handling License, Responsible Training, Successfully completed on December 15, 2023
Languages
American Sign Language
Professional Working
Timeline
Restaurant Team Member/Certified Trainer & S.S.
Raising Cane's Restaurants
12.2023 - Current
Teacher's Assistant
The Dance Factory
08.2023 - 05.2024
Volunteer/Head of Decorations Department
Jason's Center Of Hope
01.2020 - Current
Babysitter
Self Employed
01.2020 - 11.2023
- Texas Food Handling License, Responsible Training, Successfully completed on December 15, 2023
No Degree -
Green Oak's Academy (Homeschool)
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