Karlie Koprowski

I currently own and manage three short term rentals. These are run remotely and I am responsible for scheduling cleaners in between each stay as well as all maintenance, bill paying and anything else needed for each property.

• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Increased sales by implementing effective merchandising strategies and optimized store layouts.
• Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
• Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
• Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.

• Supervised a customer service call center team
• Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
• Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
• Enhanced team performance with consistent coaching, feedback, and development opportunities.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Reduced average handle time through the implementation of effective call handling techniques and scripts.
• Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.

• Juvenile detention center, responsible for guarding and keeping the children safe.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Improved vehicle safety by conducting thorough inspections and identifying potential hazards.
• Enhanced customer satisfaction with detailed reports on vehicle conditions and recommended repairs.
• Maintained up-to-date knowledge of industry standards for car inspections, ensuring accurate assessments.
• Reduced inspection times by streamlining processes and implementing efficient techniques.