Karlos Roberts
Bowie,MD
Summary
Versatile professional with experience in security, delivery operations, and logistics. Expertise in maintaining safety, resolving conflicts, and managing inventory while providing exceptional customer service. Psychology student equipped with strong communication skills and a background in diverse settings.
Overview
8
8
years of professional experience
Work History
Security
NNB
01.2023 - Current
- Monitored venues, clubs, restaurants, and other occupied areas to ensure safety and order.
- Identified potential conflicts and intervened to prevent altercations and disruptions, maintaining a secure environment.
- Use communication and de-escalation techniques to address issues and maintain a professional atmosphere.
- Observed activity in designated areas and addressed incidents promptly.
Delivery Driver
DoorDash
01.2022 - Current
- Delivered food orders promptly while ensuring positive customer interactions.
- Manage delivery requests and prioritize punctual service.
- Transported orders safely to residential addresses, ensuring customer satisfaction.
- Coordinated delivery requests efficiently to meet customer needs. and prioritize punctual service.
- Navigate residential and commercial areas while working independently.
Truck Loader
United Parcel Service (UPS)
01.2022 - 01.2023
- Loaded and unloaded packages and products in a fast-paced warehouse environment.
- Organized packages by designated locations and routing codes to streamline loading process.
- Handled and positioned packages to optimize truck loading efficiency.
- Followed warehouse systems and location codes to ensure packages were placed correctly.
- Maintained organized package flow and accuracy to support timely shipments.
Delivery Assistant
United Parcel Service (UPS)
01.2020 - 01.2021
- Assisted with daily package deliveries to businesses and residential neighborhoods.
- Adapted to varying weather conditions to ensure reliable package delivery.
- Engaged with residential and business customers to enhance delivery experience.
- Facilitated timely package delivery and completion of assigned routes.
Cashier / Restaurant Team Member
Popeyes Louisiana Kitchen
01.2019 - 01.2020
- Delivered customer service and efficiently operated cash register in fast-paced restaurant environment.
- Supported daily restaurant operations across multiple responsibilities.
- Maintained cleanliness and hygiene of restaurant floors and restrooms to uphold workplace standards.
- Streamlined organization of storage areas, freezers, and incoming products for efficient inventory management.
- Assisted with training new employees.
- Cleaned restaurant floors and restrooms according to workplace standards.
Education
B.S. - Psychology
University of the District of Columbia
09-2026
Skills
- Security & Safety Monitoring
- Access Control
- Risk Management
- Alarm Monitoring
- Conflict De-escalation
- Customer Service
- Communication & Interpersonal Skills
- Team Collaboration
- Interpersonal communication
- Delivery operations
- Emergency Preparedness
- Incident Response
- Fast-paced environments
- Crisis Management
- Safety Protocols
- Security implementation
- Working in Fast-Paced Environments
- Organization & Inventory
- Logistics coordination
- Attention to Detail
- Situational Awareness
- Competitive drive
Timeline
Security
NNB
01.2023 - Current
Delivery Driver
DoorDash
01.2022 - Current
Truck Loader
United Parcel Service (UPS)
01.2022 - 01.2023
Delivery Assistant
United Parcel Service (UPS)
01.2020 - 01.2021
Cashier / Restaurant Team Member
Popeyes Louisiana Kitchen
01.2019 - 01.2020
B.S. - Psychology
University of the District of Columbia