customer service rep
Karly Booker
Sitter
Denton,TX
Summary
Dedicated customer service professional with strong skills in active listening and relationship building. Proven track record in delivering exceptional care and support, ensuring high satisfaction and trust.
11
years of professional experience
Work History
At Home Sitter
4 Years 6 Months- Provided daily care for pets, ensuring their health and well-being.
- Administered medications and monitored health conditions as required.
- Trained pet owners on proper care techniques and behavioral management.
- Coordinated pet activities, including walks and playtime, to promote exercise.
- Maintained accurate records of pet care routines and owner instructions.
- Offered overnight care services, ensuring the comfort and safety of pets in their own homes while owners were away.
- Developed trusting relationships with clients through consistent communication and updates on their pets'' wellbeing.
Customer Care Specialist
1 Year 10 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Streamlined support processes, enhancing response times and service quality for client interactions.
- Collaborated with cross-functional teams to identify and address recurring customer issues proactively.
- Mentored junior staff in best practices for customer care, fostering a collaborative learning environment.
- Resolved discrepancies in billing records by collaborating with internal departments.
- Worked effectively in fast-paced environments.
- Managed customer inquiries and resolved insurance claims effectively.
- Performed policy renewal and record retention.
Customer Service Representative
5 Years 7 Months- Resolved customer inquiries and concerns, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed transactions efficiently while maintaining accuracy in cash handling.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma
No Degree - Nursing
currently still attending
Skills
Patience and empathy
Reliability and punctuality
Positive reinforcement
Meal preparation
CPR certified
Customer service
Active listening
Call center experience
Relationship building
Timeline
At Home Sitter
Sitter
04.2022 - Current
Customer Care Specialist
Careington
03.2021 - 01.2023
Customer Service Representative
WinCo Foods
07.2015 - 02.2021
North Texas Central College
No Degree from Nursing
Billy Ryan Highschool
High School Diploma