Karly Cowart
Claxton,GA
Summary
Accomplished Personal Banker III at Cadence Bank, adept in relationship building and branch operations, enhanced customer satisfaction through exceptional service and attention to detail. Spearheaded initiatives that fostered client trust, achieving a notable increase in long-lasting relationships. Skilled in both client relationship management and issues resolution, consistently contributed to a positive and productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker III
Cadence Bank
11.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, deposits, withdrawals, wire transfers, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Personal Banker I
Ameris Bank
08.2023 - 11.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Branch Operations Leader
Cadence Bank
09.2022 - 07.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on banking policy and procedures and assigned duties.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Universal Banker
Cadence Bank
06.2022 - 09.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Key Holder
Macon Beverage Outlet
01.2021 - 08.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Bank Teller
Robins Financial Credit Union
01.2022 - 05.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Hostess
Wild Wing Cafe
01.2019 - 02.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Prep Cook
Harry's BBQ And Seafood
07.2015 - 06.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Education
Associate of Science - Accounting
Ogeechee Technical College
Statesboro, GA05.2025
Bachelor of Arts - Communications
Mercer University
Macon, GA05.2021
High School Diploma -
Pinewood Christian Academy
Bellville, GA05.2018
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Positive Attitude
- Client Relationship Management
- Attention to Detail
- Issues Resolution
Certification
- NMLS # 2556375
Timeline
Personal Banker III
Cadence Bank
11.2023 - Current
Personal Banker I
Ameris Bank
08.2023 - 11.2023
Branch Operations Leader
Cadence Bank
09.2022 - 07.2023
Universal Banker
Cadence Bank
06.2022 - 09.2022
Bank Teller
Robins Financial Credit Union
01.2022 - 05.2022
Key Holder
Macon Beverage Outlet
01.2021 - 08.2022
Hostess
Wild Wing Cafe
01.2019 - 02.2020
Prep Cook
Harry's BBQ And Seafood
07.2015 - 06.2019
Associate of Science - Accounting
Ogeechee Technical College
Bachelor of Arts - Communications
Mercer University
High School Diploma -
Pinewood Christian Academy
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