Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Karly Feeman

Detroit,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
years of professional experience

Work History

Marshalls Department Store

Return Service Specialist
08.2017 - Current

Job overview

Keep a neat and orderly environment

Process returns and take credit applications

Greet customers and maintain a friendly aptitude

Process items and complete transactions in a timely manner

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Homemade Lunch LLC

Assistant Caterer
04.2012 - 05.2017

Job overview

  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Maintained flexible work schedule to meet event needs.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Table service for clientele during duration of events.

Education

Hermlin Ort
Bloomfield Twp, Mi

Certificate from Clerical

University Overview

The University of Detroit Mercy
Detroit, MI

Bachelor Of Science from Addiction Studies

University Overview

Oakland Community College
Auburn Hills, MI

Associates from General Studies
05.2009

University Overview

Oakland University
Rochester, MI

Bachelor Of Arts from Psychology

University Overview

Oakland Community College
Auburn Hills, MI

Associates from Liberal Arts
05.2006

University Overview

Skills

  • Paperwork Processing
  • Product Knowledge
  • Scheduling
  • Complaint Resolution
  • Appointment Scheduling
  • Data Entry
  • Call Center Operations
  • Professional Telephone Demeanor
  • Microsoft Outlook
  • Multi-Line Phone Talent
  • Delivery Scheduling
  • Filing
  • Microsoft PowerPoint
  • Client Relations
  • Clerical Support
  • POS Systems Expert
  • Customer Relations
  • Research
  • Retail Store Support
  • Customer Service
  • Money Handling Abilities

Additional Information

Additional Information

Currently volunteer at Swords into Plowshares Peace Center and Art Gallery, former gallery service at The Detroit Institue of Arts.

Timeline

Return Service Specialist
Marshalls Department Store
08.2017 - Current
Assistant Caterer
Homemade Lunch LLC
04.2012 - 05.2017
Hermlin Ort
Certificate from Clerical
The University of Detroit Mercy
Bachelor Of Science from Addiction Studies
Oakland Community College
Associates from General Studies
Oakland University
Bachelor Of Arts from Psychology
Oakland Community College
Associates from Liberal Arts
Karly Feeman