Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Karly Feeman
Summary
Overview
Work History
Marshalls Department Store
Job overview
Keep a neat and orderly environment
Process returns and take credit applications
Greet customers and maintain a friendly aptitude
Process items and complete transactions in a timely manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Homemade Lunch LLC
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Table service for clientele during duration of events.
Education
Hermlin OrtBloomfield Twp, Mi
University Overview
The University of Detroit MercyDetroit, MI
University Overview
Oakland Community CollegeAuburn Hills, MI
University Overview
Oakland UniversityRochester, MI
University Overview
Oakland Community CollegeAuburn Hills, MI
University Overview
Skills
- Paperwork Processing
- Product Knowledge
- Scheduling
- Complaint Resolution
- Appointment Scheduling
- Data Entry
- Call Center Operations
- Professional Telephone Demeanor
- Microsoft Outlook
- Multi-Line Phone Talent
- Delivery Scheduling
- Filing
- Microsoft PowerPoint
- Client Relations
- Clerical Support
- POS Systems Expert
- Customer Relations
- Research
- Retail Store Support
- Customer Service
- Money Handling Abilities
Additional Information
Currently volunteer at Swords into Plowshares Peace Center and Art Gallery, former gallery service at The Detroit Institue of Arts.
Timeline
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