Karly Fereday
Vermont
Summary
A self-starter, disciplined worker, eager learner, and dedicated employee. Possess strong attention to detail, excellent written and verbal communication skills, both team and independent work capabilities. Capable of working under pressure and are familiar with organizational policies and procedures, data entry, data analysis, and data management. Excellent organizational abilities and outstanding time management aptitudes. Dual citizen between the U.S. and Canada.
Overview
7
7
years of professional experience
Work History
Biologics Coordinator
The Ottawa Hospital
04.2024 - Current
- Coordinate patient appointments for biologic treatments, ensuring timely scheduling and efficient utilization of resources.
- Manage patient support programs related to biologics, providing guidance and assistance to patients navigating their treatment journey.
- Ensure the appropriate completion of medico-legal forms, adhering to regulatory requirements and maintaining accurate documentation.
- Organize meetings with pharmaceutical reps related to biologic treatments, including scheduling, agenda preparation, and logistical arrangements.
- Collaborate with healthcare professionals and other administrators within the Division to support the seamless delivery of patient care.
- Provide assistance to other administrators as needed, contributing to the overall efficiency and effectiveness of the Division's operations.
Benefits Program Specialist
The State Of Vermont
08.2023 - 11.2023
- Administered benefits to assist Vermonters in meeting basic needs.
- Assisted individuals with completing applications, conducted eligibility interviews, and coordinated with community partners.
- Ensured compliance with state and federal guidelines in a remote and call center environment.
Program Design & Management Coordinator
Joint Council For Economic Opportunity
09.2020 - 07.2023
- Oversaw budgets, purchasing, and vendor contracts, maintaining compliance with regulatory agencies.
- Conducted HR responsibilities including employee onboarding and offboarding, policy and procedure revision, and staff trainings.
- Ensured compliance with CACFP, USDA, OHS, NYS OCFS, and other regulatory standards.
- Conducted annual self-assessments and assisted with grant writing.
- Managed food service operations, supervised staff at multiple sites, and maintained licensing records for multiple sites.
- Designed special diets and menus in collaboration with a dietitian, ensuring compliance with regulations.
Resource Specialist Level II
Champlain Valley Physicians Hospital
09.2018 - 09.2020
- Assisted medical units with staff scheduling, ensuring appropriate coverage to meet patient care needs while optimizing staff efficiency.
- Utilized scheduling software to manage shift assignments, monitor staffing levels, and facilitate communication among team members.
- Collaborated closely with supervisors, directors, and patient care coordinators to recommend and adjust staff schedules based on patient acuity, unit workload, and staff availability.
- Addressed staffing concerns and emergency staffing needs promptly and effectively, ensuring continuity of patient care.
- Managed record-keeping related to employee timecards, overtime, call logs, patient acuity adjustments, and absence and tardiness tracking in a call center environment.
- Provided support for scheduling autopsies, ensuring compliance with NYS Electronic Death Registration System (EDRS) regulations and maintaining HIPAA compliance in all facets.
- Participated in training sessions to enhance scheduling efficiency, communication skills, and compliance with organizational policies and procedures.
Medical Assistant & Scribe
Main Street Medical Group
09.2017 - 09.2018
- Provided comprehensive support to physicians by performing various clinical and administrative tasks, including documenting patient information in the Electronic Health Record (EHR).
- Answered phones and managed patient inquiries, scheduling appointments, and providing information about services and procedures.
- Handled medical billing tasks, including processing insurance claims, verifying patient coverage, and resolving billing discrepancies to ensure accurate and timely reimbursement.
- Assisted with e-prescribing and managed prescription refill requests, collaborating with healthcare providers to ensure patient medication needs were met.
- Managed referrals and coordinated appointments with specialists, facilitating seamless continuity of care for patients.
- Supported the creation of lab and diagnostic test orders, ensuring accurate documentation and timely processing of test results.
- Maintained medical records in compliance with HIPAA regulations, safeguarding patient confidentiality and privacy.
- Demonstrated exceptional customer service skills, providing compassionate care and support to patients during their healthcare encounters.
Education
Bachelor of Science - Integrated Studies
Champlain College
Burlington, VT12.2019
Associate of Science - Business
Champlain College
Burlington, VT12.2018
Skills
- Customer Service Expert
- Patient Care
- 50 WPM
- Attention to Detail
- Records Management
- Exceptional time management skills
- Proficiency in Microsoft Office Suite, Adobe Software, Krono's, ApplicantStack, Workday, Paydata, Millenium, Meditech, EPIC, E-Clinical Works, Smart Square, and more
Accomplishments
I am a former Miss Vermont International and an Autism awareness advocate.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Biologics Coordinator
The Ottawa Hospital
04.2024 - Current
Benefits Program Specialist
The State Of Vermont
08.2023 - 11.2023
Program Design & Management Coordinator
Joint Council For Economic Opportunity
09.2020 - 07.2023
Resource Specialist Level II
Champlain Valley Physicians Hospital
09.2018 - 09.2020
Medical Assistant & Scribe
Main Street Medical Group
09.2017 - 09.2018
Bachelor of Science - Integrated Studies
Champlain College
Associate of Science - Business
Champlain College
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