- I have a passion for nature and writing
- Hunting, fishing, and birding are part of my daily life in the summer
- I am a dog person who loves to meet new people
- I am an avid reader with a passion for journaling
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I love documenting and sharing travel experiences
Karly Hron
Fargo,ND
Summary
Dynamic server and To Go Specialist at Olive Garden with expertise in accurate money handling and thriving under pressure. Warm demeanor and exceptional communication skills ensure customer satisfaction. Proven ability to adapt and excel, enhancing team efficiency and contributing to increased sales. Attentive to details and deadlines with a passion for writing.
Overview
5
5
years of professional experience
Work History
To Go Specialist
Olive Garden/Darden
10.2023 - Current
- Adept in accurate money handling and thriving under pressure
- Handles nearly 75 orders per day, numerous phone calls, and guest interactions.
- Exhibits a warm demeanor and exceptional communication skills, ensuring customer satisfaction
- Proven ability to adapt and excel, enhancing team efficiency and contributing to increased sales
- Resolves guest concerns promptly
- Trained new team members on proper procedures
Server
Olive Garden/Darden
08.2023 - Current
- Utilized cash register to accurately process customer payments
- Assisted other team members in completing tasks when needed
- Engaged customers in friendly conversation while providing exceptional service
- Communicated effectively with customers, kitchen staff, and management regarding any issues that arose during shifts
- Demonstrated strong organizational abilities by preparing food items quickly and efficiently
- Developed a thorough understanding of menu options, including ingredients and preparation methods
- Demonstrated the ability to work calmly and focus in a high-stress environment
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated dozens of guests, building positive experiences from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Checked guests' identification before serving alcoholic beverages
- Kept server areas clean and stocked to increase efficiency while working tables
WAITRESS/HOSTESS
Sammy's Pizza And Restaurant
08.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Interacted with dozens of guests per day, guarenteeing their satisfaction.
CASHIER
Little Turtle Lake Store
04.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Sorted and priced deliveries, including live bait
- Assisted customers in the filling of propane gas and live bait including minnows, decoy suckers, wax worms, and leeches
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Covered over a month of dropped shifts due to the sickness of a coworker, working full time efficiently while attending college 5 days a week
- Understood and completed opening and closing shifts alone
LODGE ATTENDANT
Eagle Nest Lodge
05.2021 - 09.2021
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to restaurant
- Handled 12 cabins with approximately 50 guests per week.
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Trained new waitstaff on proper food handling, customer service, and safety procedures
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
HOUSEKEEPER
Eagle Nest Lodge
06.2020 - 08.2021
- Cleaned and restocked cabins as a housekeeper each week to turn over cabins as quickly and efficiently as possible
- Ensured the safety and comfort of guests during activities and communicated with them to take care of individual needs
- Assisted with ground work and landscaping, communicating with dock workers to share duties
SECRETARY AND CLEANER
Northern Lights Truck And Trailer
01.2019 - 06.2021
- Managed filing system, entered data, and completed other clerical tasks.
- Organized 1000s of lines of data and invoices from numerous companies.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Answered multi-line phone systems and enthusiastically greeted callers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Education
Bachelor of Science - History
North Dakota State University
Fargo, ND05-2026
Associate of Arts - Liberal Arts And General Studies
Minnesota North College - Itasca
Grand Rapids, MN01.2005
Skills
- Cool Under Pressure
- Efficient Multitasking
- Quick learner
- Product knowledge
- Excellent communication
- Attention to detail
- Adaptability
- Resourcefulness
- Attention to Deadlines
Interests
Timeline
To Go Specialist
Olive Garden/Darden
10.2023 - Current
Server
Olive Garden/Darden
08.2023 - Current
WAITRESS/HOSTESS
Sammy's Pizza And Restaurant
08.2022 - 08.2023
LODGE ATTENDANT
Eagle Nest Lodge
05.2021 - 09.2021
CASHIER
Little Turtle Lake Store
04.2021 - 09.2022
HOUSEKEEPER
Eagle Nest Lodge
06.2020 - 08.2021
SECRETARY AND CLEANER
Northern Lights Truck And Trailer
01.2019 - 06.2021
Bachelor of Science - History
North Dakota State University
Associate of Arts - Liberal Arts And General Studies
Minnesota North College - Itasca
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