Tammy Ann Thompson
Anchorage,AK
Summary
Experienced server with a strong work ethic and a track record of enhancing customer satisfaction through effective complaint resolution and team training. Proven ability to manage multiple tables while ensuring timely service and a welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/To Go Specialist
Denny's Alaska
Anchorage, AK
04.2021 - Current
- Provided excellent customer service by effectively managing multiple tables and ensuring timely order delivery.
- Collaborated with kitchen staff to streamline order preparation, enhancing efficiency during peak hours.
- Trained new servers on menu items, company policies, and customer engagement techniques to improve team performance.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
- Resolved guest complaints promptly, ensuring satisfaction and fostering repeat business through positive experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash and credit transactions accurately, adhering to company cash handling procedures.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
Education
High School Diploma -
High School Diploma -
West Anchorage High
Anchorage, AK05-1990
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Service prioritization
- Sales expertise
- Supply restocking
- Task prioritization
- Reliable and responsible
- Warm and friendly
- Cool under pressure
Accomplishments
I'm a homemaker with 9 kids Homeschooled most
Was in service to my mothers husband as he was homebound and dying of Cancer
Was also caretaking for my sister in law as she recovered from a stabbing attack
Latest was my job with my mother in law as she deteriorated with altimerz in our own home and died after 2 years
Now caring for my mother off and on
won most congeniality in the Miss Fur Rondy pageant
Also won 2nd Place for my cake recipe with a national contest with Nordic Ware $500.00
World traveler
Working at Denny's was on my bucket list. ;)
Certification
Have a city Food Handlers card, and had a TAPs card in the beginning when we served Alcoholic drinks. Also clean driving record all my life and currently drive a 15 passenger van.
Timeline
Server/To Go Specialist
Denny's Alaska
04.2021 - Current
High School Diploma -
High School Diploma -
West Anchorage High