Karly Neubauer
Farmington,MO
Summary
Dynamic professional with extensive experience as a Medical Liaison at Presbyterian Homes & Services, excelling in medical scheduling and communication. Proven leader skilled in team management and conflict resolution, enhancing service delivery and operational standards. Adept at utilizing Microsoft Excel to streamline processes and improve efficiency in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Liaison
Presbyterian Homes & Services
Farmington, MO
05.2014 - Current
- Coordinated client needs with pharmacies and doctor’s offices, enhancing service delivery and communication.
- Scheduled and filed medical information and appointments, maintaining timely access for clients and healthcare providers.
- Oversaw medical-related tasks, ensuring organized management of information and resources.
Supervisor
New Choices Inc.
Davenport, IA
04.2020 - 04.2021
- I supervised 20+ staff in several 24/7 sites.
- Supervised daily operations to ensure compliance with company policies and enhance service delivery.
- Managed scheduling and staffing while conducting routine onsite spot checks to ensure coverage.
- Trained and mentored staff on best practices to improve operational standards.
- Developed training materials to enhance employee knowledge and skills.
- Assisted clients managing severe behavioral and mental health disorders in various settings.
Correctional Officer Corporal
North Central Correctional Institution
Izard County, AR
01.2019 - 04.2021
- Supervised inmates to ensure safety and security of staff and facility.
- Responded to emergencies swiftly to uphold safety and security standards.
- Executed verbal de-escalation techniques to prevent conflicts.
- Conducted inspections of premises to verify adherence to security protocols.
- Collaborated with mental health professionals to effectively address inmate needs.
Correctional Officer
Farmington Correctional Center
Farmington, MO
01.2017 - 01.2019
- Secured environment for inmates, staff, and public by implementing consistent protocols.
- Utilized verbal de-escalation techniques in high-stress situations to enhance safety and prevent conflicts.
- Supervised inmate activities and ensured compliance with facility rules.
- Conducted regular security inspections to maintain a safe environment.
- Managed inmate behavior through effective communication and conflict resolution.
Education
Associate of Applied Science - Psychology
Mineral Area College
Park Hills, MO12-2025
Bachelor of Arts - Psychology
University of Missouri
Saint Louis03-2026
Skills
- Healthcare compliance
- Medical records management
- Clinical collaboration
- Patient care
- Patient advocacy
- Team leadership
- Office management
- Computer skills
- Microsoft Excel
- Conflict management
- Effective communication
- Verbal de-escalation
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Timeline
Supervisor
New Choices Inc.
04.2020 - 04.2021
Correctional Officer Corporal
North Central Correctional Institution
01.2019 - 04.2021
Correctional Officer
Farmington Correctional Center
01.2017 - 01.2019
Medical Liaison
Presbyterian Homes & Services
05.2014 - Current
Associate of Applied Science - Psychology
Mineral Area College
Bachelor of Arts - Psychology
University of Missouri