Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karly Olsen

Pocatello,ID

Summary

Administrative and operations professional with experience supporting leadership in higher education, managing complex scheduling, and coordinating cross-department operations. Skilled in calendar management, executive and confidential administrative support in fast-paced environments requiring strong organization, attention to detail, and the ability to quickly learn and apply new systems and processes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Management Assistant – Office of Enrollment Manage

Idaho State University
Pocatello, ID
03.2024 - Current
  • Provide direct administrative support to senior leadership, including high-volume executive scheduling, meeting coordination, and daily office operations
  • Manage complex calendars by prioritizing competing requests and coordinating meetings across multiple departments and university leadership
  • Coordinate logistics for meetings, projects, and events involving university leadership and staff
  • Prepare weekly enrollment reports and summaries for executive leadership to support institutional planning and decision-making
  • Process budgets, contracts, travel authorizations, and expense tracking while maintaining accuracy and compliance with university procedures
  • Maintain a student service desk while improving workflows, streamlining processes, and training student employees
  • Supervise student staff in a high-volume service environment requiring strong organization and responsiveness
  • Support other department events including Bengal Visit Day, New Student Orientation, and the Advising Symposium.
  • Participate in ongoing leadership and professional development training

Marketing Manager

Nel's Bi-Lo
Pocatello, ID
05.2022 - Current
  • Crafted engaging marketing materials to enhance in-store promotions, boost social media presence, and promote catering services.
  • Formulated comprehensive marketing plans aligned with business objectives and seasonal targets.
  • Coordinated interdepartmental support to ensure seamless workflow and uphold customer service standards.

Office Supervisor – Office of Academic Advising

Idaho State University
Pocatello, ID
07.2022 - 03.2024
  • Supervise student employees and support daily operations, workflow coordination, and training
  • Managed calendars for advising leadership and professional staff, ensuring effective scheduling and prioritization
  • Assisted with office budgeting, purchasing, and expense tracking in alignment with institutional processes
  • Worked with university systems including Banner, Navigate, Argos, Chrome River, Jaggaer, and others to support office operations
  • Improved the student readmission petition process to make it more efficient, accessible, and user-friendly
  • Supported communication and implementation of university system changes and student-facing updates
  • Assisted students with academic advising questions and university processes in a high-volume environment
  • Lead small projects and process improvements to support office efficiency and service delivery

Brand Ambassador

Mackenzie River Pizza
Pocatello, ID
01.2021 - 05.2022
  • Oversaw social media content management and event promotion to enhance community engagement.
  • Facilitated collaboration with local schools and organizations to organize impactful fundraising events.
  • Cultivated partnerships with local businesses to enhance community engagement and brand visibility.
  • Facilitated training initiatives for new marketing team members across multiple locations.

Bartender

Mackenzie River Pizza
Pocatello, ID
06.2019 - 05.2022
  • Delivered exceptional customer service in a high-pressure environment.
  • Provided high-quality food and beverage service to enhance the customer dining experience
  • Facilitated sales growth by providing tailored recommendations and executing upselling strategies.
  • Ensured efficient bar organization and maintained accurate inventory to support operations.

Agency Specialist

American Family Insurance
Pocatello, ID
08.2013 - 06.2019
  • Developed and executed annual marketing and sales strategies for the agency
  • Reduced marketing expenses by over 20% through cost management and improved spending decisions
  • Managed daily operations including scheduling, supply ordering, and client policy and billing support
  • Assisted clients with policy changes, billing questions, and account updates
  • Represented the agency at Chamber of Commerce and community networking events
  • Supported the rollout of a new auto insurance program in Idaho, contributing to successful launch and early adoption

Education

High School Diploma -

Century High School
Pocatello, ID
06-2011

Skills

  • Relationship Management
  • Office Administration & Operations
  • Calendar & Schedule Management
  • Problem-solving and critical thinking
  • Attention to detail and accuracy
  • Confidential Information Handling
  • Cross-Functional Collaboration
  • Rapid Adaptation to New Systems & Workflows

Certification

  • Leadership Development Program
  • Bengal Management Essentials
  • RESPOND Training

Timeline

Management Assistant – Office of Enrollment Manage

Idaho State University
03.2024 - Current

Office Supervisor – Office of Academic Advising

Idaho State University
07.2022 - 03.2024

Marketing Manager

Nel's Bi-Lo
05.2022 - Current

Brand Ambassador

Mackenzie River Pizza
01.2021 - 05.2022

Bartender

Mackenzie River Pizza
06.2019 - 05.2022

Agency Specialist

American Family Insurance
08.2013 - 06.2019

High School Diploma -

Century High School

Similar Profiles

  • LAYDA TABARESLAYDA TABARES

    Manage full admissions and enrollment cycle at Hena Music and Art AcademyManage full admissions and enrollment cycle at Hena Music and Art Academy

  • Brad MitchellBrad Mitchell

    <ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA

  • Christopher S. BeckerChristopher S. Becker

    Director of EHR Project Management Office - Consultant at State of NCDirector of EHR Project Management Office - Consultant at State of NC

  • Abhilasha ShrivastavaAbhilasha Shrivastava

    Project Management Office Lead at Tata Consultancy ServicesProject Management Office Lead at Tata Consultancy Services

CREATE PROFILE