Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Karlyn Romero

Lehigh Acres,FL

Summary

Multi-tasker, fast learner, and a critical thinker. Excellent communication skills, consistently demonstrating ability to interact positively with patients professionally and tactfully. Strong work ethic and interpersonal skills. Excel at teamwork and leadership to achieve company success. Comfortable handling complex issues, meeting strict deadlines, and adjusting to rapidly changing conditions. Committed to a job well done and offering exceptional drive.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Phlebotomist/Laboratory Assistant

Lee Health
09.2022 - 07.2023
  • Provided exceptional patient care for adults, teens, and little ones
  • Warmly greeted patients and visitors and made them feel welcome
  • Built friendly relationships with all age groups by showing empathy and care
  • Input accurate patient information into computer system
  • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Displayed magnificent skills and ability to alleviate patients' anxieties while drawing blood
  • Provided emotional support, physical assistance, and encouragement for patients who needed aid
  • Verified patient's insurance and took payments if insurance did not contract with the lab
  • Tracked collected specimens by initialing, dating, and noting times of collection
  • Collaborated with other medical staff to achieve high patient care and satisfaction

Server

Country Styles Ice Cream
09.2021 - 09.2022
  • Worked flexible schedules and extra shifts to meet business needs
  • Greeted incoming customers and provided reliable, friendly customer service
  • Notified supervisor and peers of low product inventory and customer complaints
  • Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory
  • Built relationships with customers to encourage repeat business
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Memorized over 50 numbers of different menu items and what went into each of our different desserts
  • Served guests efficiently, handling busy times with ease, professionalism, and smiles

Education

Associate of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
05.2024

High school diploma -

Riverdale High School
Fort Myers, FL
06.2021

Skills

  • Customer Service
  • Customer Satisfaction
  • Well-Organized
  • Multitasking skills
  • Patient Care
  • Hospital Experience
  • Passionate team player
  • Insurance verification
  • Medical billing
  • Documentation Management
  • Epic System
  • Laboratory Experience

Accomplishments

  • Consistency recognized by supervisors and higher-ups for my work/patient satisfaction under my care
  • Increased work efficiency by performing a variety of computer-based tasks to improve department efficiency.
  • Successfully assisted 50+ patients daily.

Certification

Certified Phlebotomy Technician November 2022 to November 2024 NHA Certification Groups

Affiliations

Maintained a 3.8 GPA all throughout high school and became a leadership member. I was provided the opportunity to learn leadership skills and as well as empower others to strive to become the best versions of themselves through every day motivation. Caring and helping others has always been part of me. Leadership is not about leading and ownership it is about selflessness, empowering others, and being passionate enough to change someone's life no matter how hopeless they might feel.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Phlebotomist/Laboratory Assistant

Lee Health
09.2022 - 07.2023

Server

Country Styles Ice Cream
09.2021 - 09.2022

Associate of Science - Nursing

Florida SouthWestern State College

High school diploma -

Riverdale High School
Karlyn Romero