Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
Generic

Karlyn Romero

Lehigh Acres,FL

Summary

Self-motivated, fast learner, and a critical thinker. Excellent communication skills, consistently demonstrating ability to interact positively with patients in a professional and tactful way. Strong work ethic and interpersonal skills. Great multi tasker and detail oriented to be resourceful and reliable. Excel at team work and leadership to achieve company success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Phlebotomist/Laboratory Assistant

Lee Health
09.2022 - 07.2023
  • Provided exceptional patient care for adults, teens, and also little ones.
  • Warmly greeted patients and visitors and made them feel welcome.
  • Built friendly relationships with patients by showing empathy and care.
  • Developed "regular patients" that would only come to me because of how gentle and understanding I was towards them.
  • Displayed magnificent skills and ability to alleviate patients anxieties while drawing blood.
  • Verified patient's insurance and took payments if insurance did not contract with outpatient lab.
  • Problem solving abilities constantly came into play, did everything in my power to resolve patients issues.
  • Collaborated with other medical staff to achieve high patient care and satisfaction.
  • Increased work efficiency by performing variety of computer based tasks to improve department efficiency.
  • Educated patients on how to successfully get on MyChart to see results and saved them the hassle of having to drive 30+ minutes to retrieve them.

Server

Country Styles Ice Cream
09.2021 - 09.2022
  • Worked flexible schedules and extra shifts to meet business needs.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory.
  • Built relationships with customers to encourage repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Memorized over 50 numbers of different menu items and what went into each of our different desserts.
  • Served guests efficiently, handling busy times with ease, professionalism, and smiles.

Education

College - Nursing

Florida SouthWestern State College
Fort Myers, FL
05.2025

High school diploma -

Riverdale High School
Fort Myers, FL
06.2021

Skills

  • Customer Service (2 years)
  • Customer Satisfaction
  • Employee Motivation
  • Well-Organized
  • Multitasking skills
  • Laboratory Experience
  • Patient Care
  • Medical billing
  • Hospital Experience
  • Epic System

Accomplishments

  • Consistency recognized by supervisors and higher-ups for my work/patient satisfaction under my care.
  • Received spirit cards almost daily about my skills and how at ease I made my patients feel.

Certification

Certified Phlebotomy Technician November 2022 to November 2024 NHA Certification Groups

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Affiliations

As a leadership member I am provided the opportunity to learn leadership skills and as well as empower others to strive to become the best versions of themselves through every day motivation. Caring and helping others has always been part of me. Leadership is not about leading and ownership it is about selflessness, empowering others, and being passionate enough to change someone's life no matter how hopeless they might feel.

Timeline

Phlebotomist/Laboratory Assistant

Lee Health
09.2022 - 07.2023

Server

Country Styles Ice Cream
09.2021 - 09.2022

College - Nursing

Florida SouthWestern State College

High school diploma -

Riverdale High School

Similar Profiles

CREATE PROFILE
Karlyn Romero