Karma Backrak

Riverside,USA

Summary

Dedicated individual with over 4 years of experience in customer service and leadership roles. Expertise in delivering exceptional customer experiences, resolving issues promptly, and optimizing operations. Skilled in team management, ensuring high standards of service delivery and efficiency. Eager to apply previous experience to a new role.

Overview

years of professional experience

Work History

Returns Specialist / Customer Service Specialist

The Home Depot

02.2024 - 11.2024

Managed merchandise returns, ensuring compliance with company policies
Handled online orders and facilitated phone sales, contributing to smooth transaction processes
Managed cash transactions accurately and maintained proper cash-handling procedures
Responded to customer inquiries via service lines, resolving concerns, answering questions, and delivering personalized support.

Automotive Customer Service Associate (AKA Automotive Service Writer)

Walmart

01.2023 - 09.2023

Prepared accurate service orders, ensured efficient communication with technicians resulting in better customer satisfaction.
Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Maintained a high level of product knowledge.

Head Manager of Guest Service Department

McDonald's

05.2020 - 05.2022

Supervised and trained a team of five associates, ensuring adherence to company policies and procedures.
Managed scheduling, inventory, and customer service operations.
Resolved escalated issues with customers or co-workers to provide appropriate direction and resolution.

Education

High School Diploma - undefined

Arlington High School

Riverside, California

05.2022

Skills

Proficient in handling customer inquiries
Strong verbal and written communication skills, adept at interacting with customers and colleagues

Basic understanding of automotive parts and services, assisting customers with service inquiries

Timeline