Karma Psalms Roach
Charlotte,NC
Summary
Medical assistant with expertise in technical clerical work and patient support. Communicates clearly with patients and staff to support smooth clinical work.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Warehouse Employee
Amazon Fulfillment Warehouse
03.2026 - 08.2026
- Sorted and organized packages to ensure accurate and efficient delivery.
- Loaded packages into cargo carts for prompt shipment to maintain the schedule.
- Scanned packages and barcodes to facilitate timely dispatch for delivery drivers.
- Sorted packages for shipment across conveyor and dock areas
- Worked closely with coworkers in a fast-paced environment to achieve team objectives.
- Used handheld devices and computers to follow prompts and complete daily tasks.
Ramp Agent
Piedmont Airlines
Charlotte International Airport
08.2026 - 02.2026
- Coordinated with crew members to ensure timely and safe flight departures and arrivals.
- Assisted pilots by directing aircraft during landing and takeoff at the jetway.
- Safely operate ground services equipment such as belt loaders, tugs, and baggage carts.
- Efficiently load, unload,and transfer luggage and air cargo.
- Conducted thorough cleaning and security checks of aircraft to meet American airline standards.
- Provided exceptional customer service to enhance passenger and guest experience.
Hostess/Cashier
Hms Host/ 1897 Market
Charlotte International Airport
03.2025 - 08.2025
- Operated POS system for Togo orders, enhancing order accuracy and customer satisfaction
- Assisted guests with online order placement and payment, ensuring smooth transaction process
- Packaging Togo orders for customers
- Monitored customer flow and seating availability using host apps, maintaining optimal seating arrangements and minimizing wait times
- Leading guest to dining tables and areas
Ramp Agent
Unifi Aviation/ Spirit Airlines
Charlotte International Airport
02.2025 - 08.2025
- -Delivered exceptional customer service, enhancing passenger experience.
- -Loading and unloading bags, wheelchairs and cargo.
- -Operating equipment such as belt loaders, tugs, and lavatory carts.
- -Wing walking and marshalling planes in and out of jetway parking positions.
- -Ensured aircraft met airline standards through thorough cleaning and searching.
- - Maintained safety protocols in a fast-paced environment.
- -Collaborated with team to complete tasks, prioritizing safety and efficiency.
Lead Cabin Cleaner
ABM Industries inc
Charlotte International Airport
07.2024 - 01.2025
- - Ensured the team adhered to American Airlines standards for cleaning and searching.
- -Cleaned and searched aircraft to meet American Airlines standards.
- -Cleaned aircraft lavatories to maintain hygiene and safety standards.
- Supervised team members to ensure efficient workflow and task completion.
- Utilized two-way radio for effective communication with team members during operations.
- - Handled customer interactions to address inquiries and enhance service experience.
Crew member
Chipotle Mexican Grill
12.2023 - 09.2024
- - Engaged with customers to accurately take orders and enhance the dining experience.
- - Operated point-of-sale system for efficient transaction processing and cash handling.
- - Handled cash transactions accurately during shifts.
- -Counted register to ensure accurate cash handling.
- -Assisted with food preparation in fast-paced kitchen to ensure timely service.
- - Cleaning and sanitizing to restaurant standards.
Expo/ Cashier
Tacos 4 life Grill
06.2023 - 07.2024
- -Handled cash transactions accurately at the point of sale.
- -Delivered accurate food orders to customers promptly, enhancing satisfaction.
- -Coordinated with food runners and wait staff to streamline order delivery.
- -Inspected food to meet restaurant quality and standards.
- -Supervised team members to uphold operational standards and improve service quality. to ensure the job gets done correctly.
- -Troubleshooting technical issues with the pos device.
Cashier/ Crew member
Chick fil a
02.2023 - 06.2023
- -Maintaining a positive, enthusiastic and professional attitude toward customers while taking orders.
- -Processed orders, ensuring compliance with restaurant standards for quality and accuracy.
- -Entered customer orders using a POS device in a fast-paced restaurant environment.
- -Responded to customer inquiries, enhancing satisfaction and experience.
- -Acknowledged and resolved customer complaints, contributing to a positive dining atmosphere.
- -Cleaning and sanitizing restaurant equipment.
Food Runner
Chili's bar and Grill
07.2022 - 02.2023
- -Picked up food orders from staff and delivered them to the correct tables.
- Handled in-person to-go orders promptly to enhance customer experience.
- - Taking food outside to customers for curbside pickup.
- -Ensured food preparation met customer and restaurant standards.
- - Taking over the phone orders and placing them on the pos.
- Bagged customer orders accurately, ensuring timely delivery.
Cashier
Walmart
02.2022 - 06.2022
- Handling cash, credit, debit, and check transactions through a cash register.
- Operated point-of-sale (POS) systems effectively in retail settings.
- Checked receipts at the door, ensuring compliance with payment procedures.
- Guided customers to locate specific items, enhancing their shopping experience.
- Monitored store environment for suspicious behavior, escalating concerns to management.
Education
Certified Clinical Medical Assistant -
Stepful Inc
New York07-2026
GED -
Hawthorne Academy of Health Sciences
Charlotte, NC06-2023
Skills
- -Cash Handling
- -Food Service
- -Loading and Unloading
- -Phone Etiquette
- -Customer Service
- -Food preparation
- -Medical Terminology
- -Leadership
- -Time Management
- -Retail Math
- -Organizational Skills
- Patient care skills
- Clinical documentation skills
- Direct patient care
Certification
OSHA certified, HIPPA certified, NHA Certified Clinical Medical Assistant
Timeline
Ramp Agent
Piedmont Airlines
08.2026 - 02.2026
Warehouse Employee
Amazon Fulfillment Warehouse
03.2026 - 08.2026
Hostess/Cashier
Hms Host/ 1897 Market
03.2025 - 08.2025
Ramp Agent
Unifi Aviation/ Spirit Airlines
02.2025 - 08.2025
Lead Cabin Cleaner
ABM Industries inc
07.2024 - 01.2025
Crew member
Chipotle Mexican Grill
12.2023 - 09.2024
Expo/ Cashier
Tacos 4 life Grill
06.2023 - 07.2024
Cashier/ Crew member
Chick fil a
02.2023 - 06.2023
Food Runner
Chili's bar and Grill
07.2022 - 02.2023
Cashier
Walmart
02.2022 - 06.2022
Certified Clinical Medical Assistant -
Stepful Inc
GED -
Hawthorne Academy of Health Sciences