KARMEN BALDERAS
Miami,FL
Summary
Bilingual individual seeking a position in a company where Ill be able to show case My talents, Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Wellness Advisor
Sunnyside
04.2023 - Current
- Checked guests' photo identification for validity and age requirements.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed high volume of cash with 90% accuracy rate.
Store Coordinator
Harvest/Trulieve
04.2021 - 02.2023
- Assist the Store Manager in planning and implementing strategies to drive service standards and positive sales results
- Maintain an ultimate patient experience environment by leading and coaching teams to company service standards
- Oversee the daily operations of the store, including opening and closing procedures, meeting company standards, and ensuring all SOPs are being followed
- Train and develop patient consultants, ensuring all Patient Consultants are knowledgeable on all company products
- Oversee store showroom operations, monitoring consultant interactions with patients, and ensuring proper verbiage is being used.
- Maintain knowledge of loss prevention policies and procedures
- Inventory recording, compliance, and accuracy in all phases of the production
- Monitor warehouse transactions (shipping and receiving, transfers)
- Perform cycle counts daily, weekly, or monthly as needed
- Conduct inspections with Dispensary Manager
- Successfully drove new product lines to increase annual profits by 52%
Manager
One Stop Smoke Shop
01.2017 - 04.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Highschool Diploma -
Miami North Western Senior High School
2009
Skills
- Retail Sales
- Inventory Management
- Staff Training
- Communication
- Attention to Detail
- Languages-
- Spanish
- Cash Deposits and Receipts
- Microsoft Office Expertise
- Directing Team Members
Timeline
Wellness Advisor
Sunnyside
04.2023 - Current
Store Coordinator
Harvest/Trulieve
04.2021 - 02.2023
Manager
One Stop Smoke Shop
01.2017 - 04.2019
Highschool Diploma -
Miami North Western Senior High School
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