Karmen Ionta
Utica
Summary
Highly motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
Central New York Health Homes Network
06.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Long Term Disability Claims Specialist
Metlife
07.2022 - Current
- Assisted new policyholders with processing claims.
- Examined claims, records and procedures to grant approval of coverage.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collaborated with fellow team members to manage large volume of claims.
COVID-19 Contact Tracer
Staffing Solutions Organization LLC
12.2021 - 02.2022
- Assisted individuals with navigating health care systems, appointments and classes.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
Training Manager
House Of The Good Shepherd
01.2019 - 12.2021
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success for more than 450 employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
Residential Manager
Upstate Cerebral Palsy
09.2004 - 08.2019
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Managed, scheduled and determined workload for Direct Care staff.
- Managed projects and events for children's division, such as holiday and special events.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH07.2025
Associate of Applied Science -
Mohawk Valley Community College
Utica, NY05.2019
Skills
- Instructor Training
- Verbal and Written Communication
- Staff Development
- Customer Service
- Relationship Building
- Critical Thinking
- Client Advocacy
- Regulatory Compliance
Certification
Certified CPR and First Aid instructor
Certified Therapeutic Crisis Intervention Trainer
Timeline
Case Manager
Central New York Health Homes Network
06.2023 - Current
Long Term Disability Claims Specialist
Metlife
07.2022 - Current
COVID-19 Contact Tracer
Staffing Solutions Organization LLC
12.2021 - 02.2022
Training Manager
House Of The Good Shepherd
01.2019 - 12.2021
Residential Manager
Upstate Cerebral Palsy
09.2004 - 08.2019
Bachelor of Science - Health Administration
Southern New Hampshire University
Associate of Applied Science -
Mohawk Valley Community College
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