Karmen McMillan
Rockville,MD
Summary
Healthcare professional and military veteran who is highly organized, dependable, and result- driven candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Active Secret security, seeking and to maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills within a collaborative setting. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced and variety of environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of Health and Human Services
07.2023 - Current
- Contributes to the annual budget of $187 billion in drug applied research by providing accurate administrative .
- Direct liaison between patient, staff, and technicians when scheduling for Radiology and Imaging Science departments including Cardiology with the National Institutes of Health.
- Maintains administrative files in network shared folders such as C drives to track individual personnel qualification standard documents.
- Maintains and actively monitors reporting systems within the integrated reporting systems of the clinical center to ensure the accuracy of patient scans such as Enterprise Scheduling System and Clinical Research Information System.
- Determines nature and urgency of patient requests to refer patients to appropriate medical staff.
- Responds promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Trains onboarding governmental and contracted medical support assistants in departmental and clerical duties to ensure positive patient care effectiveness.
- Troubleshoots scheduling conflicts between staff and department calendars.
- Orders office supplies and patient as necessary to ensure adequate stock levels for daily operations.
- Maintains strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Collaborate with registered nurses and physicians in policy implementation of administrative duties by creating a personnel qualification standard document administrative teams.
- Developed a live excel spreadsheet as backup log of radioactive medication dose list for the Nuclear Medicine department during a time of reduced resources and tracked all doses ordered and administered without the delay of care.
- Volunteers with the Combined Federal Campaign as a key-worker who aids in passing information, setting up events, and advocating for optional donations to charities for NIH which raised over $430 million for 2024.
Government Contractor ID Card Specialist
Magellan Health
02.2022 - 11.2022
- Use of strong technical management, program management and cross-group collaboration skills to lead diverse functional teams.
- Assist in benefits administration to foreign affiliates and their dependents with embassy-approved training affiliation agreements for U.S Sponsored temporary duty or training assignments.
- Advocate for improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Applies variety of strategic frameworks to analyze problems and guide solutions.
- Advocate for staff members, helping to identify and resolve conflicts within DoD Defense Enrollment Eligibility Reporting Systems and Real-Time Automated Personnel Identification System.
- Restocked supplies and submitted purchase orders over $9k maintain stock levels of 96%.
Certified Dental Technician
RnD Dental
06.2021 - 08.2021
- Utilizes proper authorization and usage of PHI to access insurance companies for procedural payment.
- Assists primary general dentist in daily functions in private practice such as chair side assistance, scheduling patients, checking in/checking out patients, verifying insurance, obtaining digital radiography, sterilization of instruments, restocking supply, and providing emergency care under supervision of doctor.
- Manages over 25 calls per day from patients to set daily appointments per individual patient records.
- Preparation of exam rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Optimizes material utilization, improving cost-efficiency in the dental lab.
- Consistently meet or exceeds turnaround time expectations, supporting dental practice schedules and patient satisfaction levels.
- Regularly communicates with clients to clarify prescription instructions when necessary, minimizing errors and avoiding delays in completion of cases.
Hospital Corpsman
Department of Defense
10.2011 - 06.2020
- Maintains 29 departmental training records while conducting quarterly record audits, leading to zero discrepancies and 100% compliance with Joint Commission as well as Occupational Safety and Health Administration standards.
- Prepares and maintains PQS and required training reports of staff to update higher authority for practice adherence
- Supervises seven administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention to 98% and 100% promotion rate.
- Usage of Microsoft Office Suite 360 applications to create presentations, reports and spreadsheets for briefs and tracking.
- Spearhead Periolase MVP-7 surgical laser for pilot program SOP Graduate Medical Education and Naval Postgraduate Dental School residents which led to $300,000 recapture in lost assets.
- Direct department liaison for the Fleet Marine Force Qualification requirements in which 95% of corpsman were fully educated and passed all practical applications to maintain deployment readiness.
- Contribute to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department by aiding in the Navy Medicine Education and Training Command, Joint Task Force mission of merging basic and advance dental technician certification courses.
- Performs accounting activities by preparing expense reports, purchase orders and invoices.
- Implement agreed Department of Defense Memorandums of Understanding for military service members regarding contractual service obligations to four trainee status Nurse Corps students.
- Transports patients in emergency and non-emergency care by leading 4 subordinate health care teams during the COVID-19 pandemic.
- Assists in processing of medical treatment facility -to- academic institution Training Affiliation agreements for Health Professional Trainees.
- Directly assists four Advanced Education General Dentistry residents in comprehensive dental care in multiple specialties regarding General Medical Education programs requirements.
- Experience in Comprehensive, Periodontal, Endodontic, Pediatric, and Oral Surgery dentistry.
- Provide on-the- job- training medical assistance to physicians and residents training in Labor and Delivery unit evidence based interdisciplinary practice for obstetrics.
- Maintains administrative records and personnel files of interns and resident physicians for Uniformed Services University of the Health Services and Armed Forces Health Professions Scholarship program internships.
- Administers emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Updates medical correspondences in Electronic Medical Record system and double-checked data for accuracy.
- Briefs leaders on readiness, equipment status and personnel staffing needs to ensure efficiency of daily functions.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decision making.
Education
Master of Science - Public Health
American Public University System
Charles Town, WV12-2025
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ11-2023
Associate of Applied Health Science -
American Military University
Charlestown, WV01.2015
Skills
- Clinical Research Information System
- NTB Travel
- Corporate Dental Application
- Microsoft Office Suite proficiency
- Detail Oriented
- Conflict resolution techniques
- Continuous learning mindset
- Risk Assessments
Certification
- Agile Scrum Master
- Agile Scrum Pro
- Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- DiSC Trainer
- aPHR Certification (pending)
- Registered Dental Technician (RDT) - Maryland Board of Dental Examiners (03774)
Notableawards
- Navy and Marine Corps Achievement Medal (2)
- Volunteer Service Medal
Accomplishments
National Institutes of Health, Director's Mission Support Award 2024
Navy and Marine Corps Achievement Medal (2)
Volunteer Service Medal
Timeline
Medical Support Assistant
Department of Health and Human Services
07.2023 - Current
Government Contractor ID Card Specialist
Magellan Health
02.2022 - 11.2022
Certified Dental Technician
RnD Dental
06.2021 - 08.2021
Hospital Corpsman
Department of Defense
10.2011 - 06.2020
Associate of Applied Health Science -
American Military University
- Agile Scrum Master
- Agile Scrum Pro
- Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- DiSC Trainer
- aPHR Certification (pending)
- Registered Dental Technician (RDT) - Maryland Board of Dental Examiners (03774)
Master of Science - Public Health
American Public University System
Bachelor of Science - Health Sciences
Arizona State University
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