Karmen Wilkerson

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Maintained connections with clients to encourage repeat business and referrals.
• Advertised client properties through websites, social media, and real estate guides.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Learned and adapted quickly to new technology and software applications.

• Monitored rent collections and resolved tenant disputes quickly and effectively.
• Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Facilitated successful acquisition and integration of new properties into management portfolio.

My responsibilities included weekly property inspections at my assigned homes. I would document the condition of the properties and any progress on make-ready work through written reports and photographs. I was also responsible for listing the homes on the MLS and following up with prospective tenants, guiding them through the leasing process. Additionally, I worked closely with the management team and vendors to ensure compliance throughout.

• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed a high volume of incoming calls and emails per day from customers.