Karmicia Briley
Columbus,OH
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
16
16
years of professional experience
Work History
Lead Line Cook
Jefferson Country Club
Columbus, OH
10.2023 - 07.2024
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Collaborated with chefs on menu changes and special dishes for customers.
- Developed menus with chefs, taking into account seasonal ingredients and customer preferences.
Line Cook
Super Chefs
Columbus, Ohio
10.2022 - 10.2023
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Trained cooks to maintain clean, organized, and sanitary workstation.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Coordinated group training to share kitchen procedure changes..
Universal Member/Provider Customer Service Representative
Buckeye Health Plan
Columbus, OH
02.2019 - 06.2022
- Developed effective relationships with customers through friendly communication.
- Provided support to customers over the phone, email and chat.
- Assisted customers with billing issues and payment processing.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Resolved customer complaints and escalated more complex issues to senior staff members.
- Responded promptly to emails sent by providers concerning billing inquiries or other related matters.
Customer Service Representative
VSP INSURANCE, WORLD
Columbus, OH
08.2015 - 02.2019
- Answered incoming calls regarding membership benefits and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
Digital Support Associate
Huntington Bank
Columbus, OH
01.2014 - 08.2015
- Provided accurate and timely responses to customer inquiries regarding account information, transactions, products and services.
- Provided technical assistance with online banking services including troubleshooting login issues or resetting passwords.
- Processed new accounts including application verification, data entry and account activation.
- Developed and implemented sales strategies to increase credit card applications.
Home Equity Customer Service Representative
Chase Bank
Columbus, OH
11.2011 - 01.2014
- Processed payments and monitored delinquencies according to established procedures.
- Advised customers on various options for refinancing existing loans or obtaining new ones.
- Analyzed credit reports to assess risk factors associated with loan requests.
- Provided advice on the types of mortgages available based on customers' needs and preferences.
Collections Agent
MRS Associates
Columbus, OH
06.2008 - 01.2011
- Identified opportunities for process improvement within the collections department.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Initiated legal action against delinquent customers when necessary.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Education
High School Diploma -
Linden McKinley High School
Columbus, OH06-2008
Skills
- Food Safety
- Food presentation
- Food Preparation
- Repayment negotiations
- Account Auditing
- Skip Tracing
- Billing and collections best practices
- Call Management
- Complaint resolution
- Product Knowledge
- Escalation management
- De-Escalation Techniques
- Payment Processing
- Retail sales customer service
- Dispute Resolution
- Microsoft Azure
Timeline
Lead Line Cook
Jefferson Country Club
10.2023 - 07.2024
Line Cook
Super Chefs
10.2022 - 10.2023
Universal Member/Provider Customer Service Representative
Buckeye Health Plan
02.2019 - 06.2022
Customer Service Representative
VSP INSURANCE, WORLD
08.2015 - 02.2019
Digital Support Associate
Huntington Bank
01.2014 - 08.2015
Home Equity Customer Service Representative
Chase Bank
11.2011 - 01.2014
Collections Agent
MRS Associates
06.2008 - 01.2011
High School Diploma -
Linden McKinley High School