Karmin Avila
Sylmar,CA
Summary
Experienced Front End Supervisor with a proven ability to lead and motivate teams in a fast-paced environment. Skilled in assigning tasks, training and developing employees, implementing company procedures, and delivering exceptional member service. Strong communication, leadership, and problem-solving skills with a track record of driving productivity, improving performance, and achieving operational goals.
Overview
2027
2027
years of professional experience
Work History
Front-End Supervisor
Costco Wholesale
Van Nuys, CA
2011 - Current
- Supervise daily Front End operations, ensuring exceptional member service.
- Lead, coach, and motivate cashiers, assistants, and cart crew to meet performance goals.
- Monitor productivity, including MPH (Members Per Hour), and provide real-time coaching.
- Delegate tasks and ensure proper staffing throughout the shift.
- Resolve member concerns professionally while maintaining Costco’s high customer service standards.
- Ensure compliance with company policies, safety procedures, and cash-handling guidelines.
- Conduct opening and closing procedures, including tills, door counts, and operational reports.
- Coordinate breaks, lunches, and department coverage.
- Train and develop new and existing employees to improve performance and confidence.
- Recognize employee achievements and provide constructive feedback to encourage growth.
- Work closely with managers and other departments to ensure efficient warehouse operations.
- Maintain a clean, safe, organized, and productive Front End environment.
- Lead by example by demonstrating professionalism, teamwork, and a strong work ethic.
Sales Associate
Forever 21
Northridge, CA
2009 - 2011
- Delivered friendly customer service and created a positive shopping experience.
- Assisted customers with product selection, sizing, and styling recommendations.
- Operated cash register, processed sales, returns, and exchanges accurately.
- Maintained store presentation by folding, organizing, and replenishing merchandise.
- Met sales goals through product knowledge and suggestive selling.
- Assisted with inventory, stockroom organization, and receiving shipments.
- Ensured fitting rooms and sales floor remained clean, organized, and well stocked.
- Collaborated with team members to provide efficient store operations and excellent customer service.
Education
GED -
Options For Youth
Sylmar, CA2009
Skills
Leadership and motivation
Member service excellence
Strong communication and team work
Cash handling and register operations
Performance management (MPH/ Productivity)
Reliability and accountability
Decision-making under pressure
Safety and policy enforcement
Attention to detail
Multitasking
Problem-solving
Time management and prioritization
Inventory stocking and merchandising
Sales and product knowledge
Team coaching and development
Adaptability to change
Delegation and task management
Conflict resolution
Accomplishments
• Employee of the year 2014
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front-End Supervisor
Costco Wholesale
2011 - Current
Sales Associate
Forever 21
2009 - 2011
GED -
Options For Youth