Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Douglas

Jackson,MS

Summary

Conscientious Healthcare graduate offering fresh experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing. Positive and upbeat with excellent communication skills. Dependable professional offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers, and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front-End Supervisor

Krogers Grocery Store
Brandon , MS
09.2024 - Current
  • Processed returns and exchanges according to company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Trained new employees in customer service techniques and store policies.

Retention Specialist

Xfinity
Remote
06.2017 - 05.2024
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Built constructive customer relationships to improve loyalty and recommendations.

IT Technician

AT&T
Jackson, MS
03.2015 - 03.2017
  • Diagnose, repair, and maintain hardware and software components
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Diagnosed and troubleshot hardware, software and network issues.

Quality Assurance Analyst

Xerox Commercial Solutions
Madison, MS
11.2013 - 06.2015
  • Monitored calls on agents to identify strengths and improvements with customer interactions
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Reported progress, test metrics and results to project stakeholders.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.

Education

No Degree - Medical Assisting

Delta Technical College
Horn Lake, MS
11.2024

Associate of Applied Science - Pre-Nursing

Holmes Community College
Goodman, MS
05.2020

No Degree - Medical Billing & Coding

Antonelli College - Hattiesburg
Hattiesburg, MS
05.2018

Skills

  • Organization and Time Management
  • Multitasking Abilities
  • Customer Service
  • Supervision and leadership
  • Time Management
  • Patient-focused care
  • Patient Flow Management
  • Data Entry
  • HIPAA Compliance
  • pH testing
  • Lab Equipment Operation
  • Direct Patient Care
  • Electronic Medical Records
  • Specimens collection and processing

Certification

  • CMA (AAMA)

Timeline

Front-End Supervisor

Krogers Grocery Store
09.2024 - Current

Retention Specialist

Xfinity
06.2017 - 05.2024

IT Technician

AT&T
03.2015 - 03.2017

Quality Assurance Analyst

Xerox Commercial Solutions
11.2013 - 06.2015

No Degree - Medical Assisting

Delta Technical College

Associate of Applied Science - Pre-Nursing

Holmes Community College

No Degree - Medical Billing & Coding

Antonelli College - Hattiesburg

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Kimberly Douglas