Kylie Johnson
Durham,NC
Summary
Dynamic Front-End Supervisor at Jetro Restaurant Depot with proven expertise in customer service and team management. Enhanced customer satisfaction through effective complaint resolution and staff training, leading to improved performance metrics. Skilled in cash handling and workflow management, fostering a productive and organized front-end environment.
Overview
9
9
years of professional experience
Work History
Front-End Supervisor
Jetro Restaurant Depot
Morrisville, NC
04.2023 - 02.2025
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
Cashier Team Lead
US Foods Chef Store
Tempe, AZ
09.2022 - 03.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Restaurant General Manager
Sunnies Ocean Beach
San Diego, CA
01.2020 - 09.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Front-End Supervisor
Restaurant Depot
San Diego, CA
04.2019 - 01.2020
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Medical Assistant
Dr. Trockels M.D.
Roseville, CA
06.2018 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Perishable Specialist
Cash And Carry
01.2016 - 06.2018
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Unloaded, transported and stocked merchandise with commitment to optimal freshness.
- Trained team members in proper food safety practices, resulting in a consistently clean and compliant workspace.
- Enhanced customer satisfaction by ensuring proper handling and storage of perishable products.
Education
Cordova High School
Rancho Cordova, CACertificate - Medical Assistant
Carrington College
Citrus Heights, CA06.2018
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff management
- Time management
- Cash counting
- Cash handling
- Team supervision
- Training and mentoring
Timeline
Front-End Supervisor
Jetro Restaurant Depot
04.2023 - 02.2025
Cashier Team Lead
US Foods Chef Store
09.2022 - 03.2023
Restaurant General Manager
Sunnies Ocean Beach
01.2020 - 09.2022
Front-End Supervisor
Restaurant Depot
04.2019 - 01.2020
Medical Assistant
Dr. Trockels M.D.
06.2018 - 06.2019
Perishable Specialist
Cash And Carry
01.2016 - 06.2018
Cordova High School
Certificate - Medical Assistant
Carrington College