Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karmin McKnight

Parkton,NC

Summary

Dynamic Fulfillment Associate with a proven track record at Amazon, excelling in order fulfillment and inventory management. Recognized for enhancing customer satisfaction through efficient service and effective conflict resolution. Strong collaborator, consistently meeting productivity goals while fostering a safe work environment. Adaptable and skilled in shipping logistics, ensuring seamless operations.

Overview

1
1
year of professional experience

Work History

Fulfillment Associate

Amazon
Fayetteville, NC
06.2024 - 11.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

Customer Service Representative

Foundever
Fayetteville, NC
10.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Robeson Community College
Lumberton, NC

Skills

  • Order fulfillment
  • Inventory management
  • Warehouse operations
  • Shipping logistics

Timeline

Fulfillment Associate

Amazon
06.2024 - 11.2024

Customer Service Representative

Foundever
10.2023 - 05.2024

High School Diploma -

Robeson Community College
Karmin McKnight