Karmindra Ghansiam
Orlando,FL
Summary
Results–driven small business owner with strong electrical troubleshooting and excellent people relationship management skills. Proven ability to implement operational improvements and enhance service delivery, contributing to a positive work environment.
Hardworking employee, enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2025
2025
years of professional experience
Work History
Owner/Operator
Kumar's Supercenter
01.2011 - 01.2025
- Managed daily operations to ensure smooth service delivery and customer satisfaction.
- Maintained accurate inventory records and coordinated timely restocking of supplies.
- Implemented effective hygiene and safety standards to comply with regulations.
- Oversaw financial management including budgeting and expense tracking.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Implemented effective financial management practices to ensure profitability and sustainability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Prem & Sons Variety Store
1992 - 01.2011
- Monitored sales performance, identifying trends to inform strategic decision-making.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Coordinated daily operations, optimizing workflow efficiency.
- Managed cash registers efficiently, ensuring accurate transactions and balancing drawers daily.
- Developed a loyal customer base through personalized interactions, increasing repeat business.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Electrical Technician
Private Contractor
01.1996 - 01.2001
- Installed, repaired and maintained electrical systems in residential and commercial systems.
- Diagnosed electrical issues and implemented effective solutions to enhance system performance.
- Led troubleshooting efforts for complex electrical systems, improving response time to service requests.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Collaborated with project managers to complete electrical installations on schedule and within budget.
Education
Associate of Arts - Electrical Installation
City And Guilds
Geo/ Guy01-2000
Associate of Applied Science - Electrical Installation
Government Technical Institute
Geo/GUYANA01-1998
High School Diploma -
MULTI LATERAL SECONDARY SCHOOL
East Bank Demerara, Guyana08-1993
Skills
- Team Collaboration
- Time Management
- Goal Oriented
- Sales negotiation
- Mechanical recoveries
- Human resources
- Financial analysis
- Budget development
- Business operations management
- Cost management
- Financial reporting
- Sales strategy development
- Marketing expertise
Languages
English
Professional Working
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- Gym Workouts
- Community Cleanup
- Outdoor Recreation
Timeline
Owner/Operator
Kumar's Supercenter
01.2011 - 01.2025
Electrical Technician
Private Contractor
01.1996 - 01.2001
Store Manager
Prem & Sons Variety Store
1992 - 01.2011
Associate of Arts - Electrical Installation
City And Guilds
Associate of Applied Science - Electrical Installation
Government Technical Institute
High School Diploma -
MULTI LATERAL SECONDARY SCHOOL