Karn jones
Spring,TX
Summary
Dedicated Key Holder with expertise in inventory management, cash handling, and team leadership. Proven ability to enhance customer satisfaction and streamline store operations.
Overview
19
19
years of professional experience
Work History
Key Holder
cool cats party supply warehouse
Spring, Texas
08.2023 - 05.2025
- Managed inventory levels and organized stock for efficient product access.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Engaged customers to enhance shopping experience and promote store loyalty.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified and implemented solutions to improve store operations and enhance customer satisfaction.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated cash register and processed transactions accurately and efficiently.
- Trained new staff on store policies and customer service best practices.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Conducted regular stock counts to ensure accurate inventory records.
- Collaborated with team members to create visually appealing product displays.
- Implemented safety protocols to ensure a secure shopping environment for customers.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Tracked stock movement to ensure availability of merchandise for customers.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Inspected physical condition of store premises to identify any maintenance issues.
- Collaborated with management to determine key tasks and delegate to staff members.
Front End Supervisor
ross
Spring, Texas
09.2021 - 06.2023
- Trained new employees in customer service techniques and store policies.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Delegated work to staff, setting priorities and goals.
- Coached team members on effective communication and collaboration to enhance overall performance.
- Supervised daily operations to ensure store standards and customer satisfaction.
- Trained and mentored new staff on policies and procedures.
- Managed cash handling processes during shifts for accurate transactions.
- Assisted in inventory management to maintain stock levels and accuracy.
- Collaborated with team members to improve workflow and efficiency in tasks.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Welcomed large volume of guests and improved overall customer service.
caretaker
john whiteman
Stafford, Texas
03.2010 - 12.2017
- drove to and from doctors appointments, physical therapy, grocery shopping,
- gave medication
- cleaned house
General manager
Porky's bar and grill
Spring , TX
08.2007 - 11.2009
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Teacher
Robindale private school and daycare
HOUSTON, TX
02.2006 - 07.2007
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
Education
High School Diploma -
Spring Woods High School
Spring Branch, TX01-1996
Skills
- Inventory management
- Customer service
- Cash handling
- Employee training
- Visual merchandising
- Team leadership
Timeline
Key Holder
cool cats party supply warehouse
08.2023 - 05.2025
Front End Supervisor
ross
09.2021 - 06.2023
caretaker
john whiteman
03.2010 - 12.2017
General manager
Porky's bar and grill
08.2007 - 11.2009
Teacher
Robindale private school and daycare
02.2006 - 07.2007
High School Diploma -
Spring Woods High School