Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

Karn Srivastava

Schaumburg,IL

Summary

As the Head of Practice at Amdocs, I lead the delivery of customer-facing activities to fulfill the requirements of customer agreements, ensuring high internal collaboration, quality assurance, and system migration. With over 15 years of experience in system modernization, have successfully managed multiple large-scale and complex transformation for various clients across the globe. Job mission is to leverage expertise in business analysis, artificial intelligence, robotic automation and machine learning to drive the account's delivery activity and business growth, while delivering exceptional customer experience and quality deliverables. Passionate about learning new technologies and applying them to solve real-world problems and help customer to achieve higher ROI. Goal-driven sales executive focused on maximizing revenue through exceptional business and sales acumen. Decisive leader with 15 years' experience in Telco industry.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Head of Practice

Amdocs
03.2021 - Current
  • Responsible for managing overall successful implementation of customer-facing activities to fulfill requirements of customer agreements
  • Maintaining close engagement with customer to drive account's delivery activity and business growth.
  • Responsible for driving sales across globe as practice head
  • Managed P&L of 25 Million dollars for my unit and expanded business in North America, Europe and APAC regions

Customer Engagement Manager

Amdocs
11.2015 - 03.2021
  • I am responsible for managing overall successful implementation of customer-facing activities to fulfill requirements of customer agreements
  • Maintaining close engagement with customer to drive account's delivery activity and business growth.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences in customer retail management and automation services
  • Responsible for 10 million P&L across various accounts in north america.
  • Drove sales by developing multi-million dollar contract sales and innovative solution in manage service space.

Software Support Manager

Amdocs
11.2009 - 10.2015
  • Provided professional services and support in dynamic work environment for Telco customer including USCC, Rogers, Comcast, Bell,AT&T and Altice
  • Developed strong communication and organizational skills through working on group projects and managing team of 200+ people across globe
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements and maintained healthy EBIT

Consultant

Tech Mahindra
06.2007 - 11.2009

Education

Bachelor of Engineering - Computer Science

RGUIT
Bhopal
06.2007

Master of Science - Machine Learning

Georgia Institute of Technology
03.2025

Business Analytics - undefined

The Wharton School
01.2019

Executive Program - Artificial Intelligence, Machine Learning, NLP

Massachusetts Institute of Technology - Sloan School of Management
01.2018

Skills

  • Sales Planing
  • Analytical Skills
  • Data Analysis
  • Presales
  • AI and Machine Learning
  • Project Planning
  • Business Development
  • C-level management

Certification

  • Business Analytics: From Data to Insights
  • Artificial Intelligence: Implications for Business Strategy
  • Oracle Certified Professional
  • Microsoft Certified: Azure AI Fundamentals

Personal Information

Title: Head of Practice @ Amdocs | Driving Customer Success, Delivery Management, RPA Automation, AI Advisor, Transformation Leader

Timeline

Head of Practice

Amdocs
03.2021 - Current

Customer Engagement Manager

Amdocs
11.2015 - 03.2021

Software Support Manager

Amdocs
11.2009 - 10.2015

Consultant

Tech Mahindra
06.2007 - 11.2009

Bachelor of Engineering - Computer Science

RGUIT

Master of Science - Machine Learning

Georgia Institute of Technology

Business Analytics - undefined

The Wharton School

Executive Program - Artificial Intelligence, Machine Learning, NLP

Massachusetts Institute of Technology - Sloan School of Management
Karn Srivastava