Karneisha Daniels

• Coordinated meetings between administration and teachers to ensure alignment on educational goals and initiatives.
• Organized office operations to enhance productivity and streamline communication among staff members.
• Engaged stakeholders by facilitating regular updates and feedback sessions regarding school policies and programs.
• Managed data entry and record-keeping to maintain accurate student and staff information in the school database.
• Synchronized calendars for school leadership, effectively prioritizing appointments and events for optimal time management.
• Prepared documents and reports for administrative review, ensuring accuracy and adherence to school standards.

• Delivered remote customer support for streaming subscribers via phone, chat, and email.

• Resolved billing issues, login problems, streaming errors, and account concerns.

• Managed 60–100+ daily contacts while meeting quality and satisfaction metrics.

• Accurately documented interactions and escalations using CRM platforms.

• De-escalated upset customers and delivered clear, effective solutions.

• Investigated, processed, and resolved inmate grievances in compliance with state and federal policies.

• Served as the primary point of contact for complaints, disputes, and conflict situations.

• Documented cases, wrote detailed reports, and maintained accurate records in EOMIS.

• Supervised correctional staff, ensuring policy compliance, safety, and proper communication.

• De-escalated high-tension conflicts and applied strong judgment in sensitive situations.

• Worked in a high-pressure environment requiring professionalism, confidentiality, and quick decision-making.