Summary
Overview
Work History
Education
Skills
Timeline
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Karneshia Ingram

Newport News,VA

Summary

Seasoned professional with 8 years of customer service, claims processing and Health Care experience seeking a Claims Specialist and Health Care role. Skilled in eligibility determination, claims review, and proactive issue resolution. Expertise in training peers, ensuring claim accuracy, and providing administrative support in fast-paced environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

Maximus
02.2021 - Current
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

Freight Handler

Walmart Distribution Center
08.2019 - 05.2021
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
  • Verified and noted count and condition of cargo received.

Customer Service Agent

European Wax Center
08.2018 - 06.2019
  • Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
  • Boosted clientele through effective promotion of waxing services and referral incentives.
  • Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
  • Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
  • Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.

Customer Service Agent

WPS Health Solutions
09.2015 - 08.2018
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Maintained strict adherence to industry regulations and internal policies when evaluating coverage eligibility for each claim submission.
  • Achieved quick resolution of outstanding issues by conducting thorough follow-ups on pending claims.
  • Exhibited strong organizational skills in managing multiple tasks simultaneously, resulting in consistently meeting deadlines.

Education

Pre-Nursing, Business Administration -

Thomas Nelson Community College
Hampton, VA
02.2015

Licensed Practical Nurse - Nursing

Medical Careers Institute
Newport News, VA
04.2014

High School Diploma -

Woodside High School
Newport News, VA
06.2007

Skills

  • Attention to detail
  • Claims processing
  • Customer service
  • Time management
  • Medical terminology knowledge
  • Health Care
  • Data Entry
  • Health Care experience
  • Health Care knowledge
  • Knowledge of COB

Timeline

Customer Service Agent

Maximus
02.2021 - Current

Freight Handler

Walmart Distribution Center
08.2019 - 05.2021

Customer Service Agent

European Wax Center
08.2018 - 06.2019

Customer Service Agent

WPS Health Solutions
09.2015 - 08.2018

Pre-Nursing, Business Administration -

Thomas Nelson Community College

Licensed Practical Nurse - Nursing

Medical Careers Institute

High School Diploma -

Woodside High School

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Karneshia Ingram