SARA BEST
Carlsbad,NM
Summary
Highly organized and detail-oriented Administrative Assistant with 5+ years of experience supporting office operations, managing invoices, coordinating schedules, and maintaining accurate records. Proven ability to multitask in fast-paced environments while delivering excellent customer service and handling confidential information with discretion. Strong communicator with a collaborative, team-focused approach.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Accenture
09.2025 - Current
- Handled customer billing inquiries, resolved payment issues, documented account activity, and followed compliance standards.
- Resolved customer inquiries through phone, email, and chat support channels.
- Documented and tracked customer interactions using CRM software to enhance service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant
Kat Energy Services LLC
11.2022 - 06.2025
- Processed invoices using Open Invoice, entered billing data accurately, managed ticket entries, reviewed discrepancies, and maintained organized records.
- Streamlined office operations by organizing files and managing documentation for efficient access.
- Coordinated schedules and appointments, ensuring effective time management for executives.
- Assisted in preparing reports and presentations, enhancing communication with stakeholders.
- Managed inventory and office supplies, maintaining optimal stock levels to support daily operations.
Front Desk Receptionist
Cloverleaf Suites
04.2018 - 03.2019
- Processed payments, balanced cash drawer, handled billing inquiries, and maintained transaction records.
- Greeted and assisted guests upon arrival, ensuring positive first impressions.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Coordinated reservations and check-in/check-out processes for optimal guest experiences.
- Maintained accurate records of guest information and billing details in property management system.
Education
High School Diploma -
Virtual Academy of Lafourche
Thibodaux, LA01.2018
Skills
- Payment processing expertise
- Detail-oriented data entry
- Troubleshooting skills
- Service excellence
- Proficient in interpersonal communication
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Transaction monitoring
- Know your customer
- Payment processing
Languages
English
Full Professional
Timeline
Customer Service Agent
Accenture
09.2025 - Current
Administrative Assistant
Kat Energy Services LLC
11.2022 - 06.2025
Front Desk Receptionist
Cloverleaf Suites
04.2018 - 03.2019
High School Diploma -
Virtual Academy of Lafourche