Karnisha Moore
Las Vegas,NV
Summary
Highly driven and self-motivated individual seeking opportunities to excel in customer service roles, enhancing both personal and organizational growth.
Overview
13
13
years of professional experience
Work History
Retail Associate Manager
T-Mobile
11.2020 - Current
- As a manager at T-Mobile we strive to be customer obsessed. Providing experiences that create happier customers everyday. My responsibilities are not only to sale but I have taken on a championship role for T-Mobile for business customers where I help coach my team with new information. I am a leader so I am responsible for opening and closing procedures. I assisting my team when accessing products locked up, and lead by example as a leader. I do daily opening and closing paperwork. I have sales goals I need to meet and coach my teams to their goals and challenge myself to complete all my margins by the end of every month. While educating and mentoring others.
- Managers are responsible for leading and inspiring those around us.
- Setting objectives, analyzing performance goals, making decisions for the better success of the store and our team to create the best experience possible for everyone encoded.
- Since I have been In this role I have learned different approaches to all different types of people our team to our clients own an everyday basis with a positive perspective. I went to from a brand new RAM in 2022 to now.
- I have learned how to lead and coach in a constructive way. I have completed a full remodel of a store that required me to call venders and project managers on top of my everyday daily tasks.
Assistant Manager
T-Mobile Experts Choice
03.2019 - 11.2020
- Sales atmosphere where assisting customers by placing them into new devices that better suit them, answering any technical questions, setting them up on the best possible plan that makes their everyday life better and more reliable. Making accommodating schedules. Making sure all customers are taken care of in a timely but efficient manner.
Front Desk Agent
SLS Las Vegas and Hotel
06.2018 - 02.2019
- Assistant in the hospitality industry where I greet and help accommodate guests, coordinate room assignments, process arrivals, departures and payments, and provide any additional information guests may aid them in their hotel experience.
Dispatcher/Customer Service Agent
SLS Las Vegas and Hotel
12.2017 - 06.2018
- Front desk service dispatcher responsible for creating a pleasant environment when guests arrive making accommodations for all of their transportation, luggage needs, laundry, packages etc.
Cashier/Customer Service/Sales associate
Sam’s Club
09.2012 - 12.2016
- Membership Customer Service Agent responsible for signing up new members, reviewing the information and benefits of being a Sam’s club members and upselling them to preferred members and credit card options. Wireless Customer Agent responsible for positioning, Sprint, Verizon and AT&T services for our members, reviewing the best options for them, and setting up their phones and services. Was also responsible to cover in other departments including Photo, Jewelry, Technology & Wireless.
Skills
- Mobile application development
- Performance optimization
- Mobile payment solutions
- Customer service and support
- Cash handling
- Staff training and supervision
- Customer relationship management
- Sales strategies and growth
- Retail operations management
- Team motivation and leadership
- Performance evaluation and review
- Task delegation and oversight
- Sales reporting and monitoring
- Inventory management
- Employee engagement and development
- Coaching and mentoring
- Customer relations
- Performance evaluation
Timeline
Retail Associate Manager
T-Mobile
11.2020 - Current
Assistant Manager
T-Mobile Experts Choice
03.2019 - 11.2020
Front Desk Agent
SLS Las Vegas and Hotel
06.2018 - 02.2019
Dispatcher/Customer Service Agent
SLS Las Vegas and Hotel
12.2017 - 06.2018
Cashier/Customer Service/Sales associate
Sam’s Club
09.2012 - 12.2016